The customer is always right?

That’s how you handle a customer that’s never going to be happy.

There's always that one person that orders food and just bitches about everything.

Nope...not like that anymore. Customers feel too entitled thinking that.

As someone who has managed a few different restaurants, I can assure the custom is WRONG more often than not.

In terms of taste.. is the end of that quote. Not right about everything.

Nah. If that was the case businesses would go bankrupt because people would scam the system.

no we need the full context here before jumping to conclusions

Not at this restaurant.😂

Some customers are freaks. So, without more context I can't day who is right here.

ANY business reserves the right to refuse to service a customer, and based on the way she explained why she was refusing to serve him any more, I think she's got a clear cut case. Can you imagine the amount of waste they had if he constantly had them remake orders?

Arguing about your cancer food is funny.

People who create havoc with staff at fast food places are typically low end and don’t have any power in their own lives that they’ve worked to achieve. So, they go after these workers to get a power feel. Thank God they don’t have real power because they’d have no clue how to manage it.

@grok is the customer always right or can they be wrong in some situations?

They don’t pay that lady enough

But isn't it their fault if they get his drink wrong every single time? Sounds like he goes there quite often and they keep getting his order wrong. And yes I know some customers are total assholes, we owned a cafe when I was married. The customer is hardly ever right!!

Most of the time they are

I worked in a store for a long time, and i did this to some customers, i got tired of being their punching bag, so I told them to find somewhere else to go cus i will not help them anymore

I wonder what he said to set them off

“in terms of taste & preference”…people really need to stop shortening it to attack workers.

That customer is probably always complaining and always videoing them. I don't blame the employees.

Customers

Love this lady.

I guess that ain't BK

No, they are not

I would like to take this woman out to eat

The question is whether she is the right person to deliver the message? Is she the boss, regional manager, corporate director? Maybe the guy is an ass, I don't know, but if she's not in authority, probably not the person you want delivering this message.

👍

Hah! What happens when a regular customer is a regular pain in the a%%.

That particular customer is wrong and is deliberately being an ass. He knows he’s wrong too, that’s why he started recording after he started shit. Reasonable customers with legitimate complaints aren’t thinking about recording it.

...precisely when the downturn began...

Love the attitude! Give her a raise

Yeah always right