This is insane and happens FAR too often. Verizon needs to correct this IMMEDIATELY

@verizon this is a disgusting way to treat your customers. You literally STOLE $10,000 from this woman. I will never trust this company. Ever

I know exactly what happened. The phones were returned but the contract attached to the account was never reversed and canceled. It's paritally on the store employees (and Verizon for making it two parts). The problem is they won't want to fix it because it will affect their P&L

This close to giving @Verizon the boot. Prices keep going up while customer service deteriorated. No perks. My dad has @TMobile and gets loads of perks, discounts on food/retail, MLB pass every year, etc. The way they handle issues like this leave me with 0 confidence.

Hello, Luis, hope you and your family are doing well. As a tenured consumer myself, I want to feel valued as well. I am here for you and happy to discuss this with you. Please send a DM, so we can converse. *Lisa

I think I need to change our @Verizon account to another provider. This is crazy. We also noticed an increase in our bill without any notice and no luck getting any information on it. Truly the worst customer service experience.

Thank you so much for taking the time to be with us, I´m Carlos I´ll be glad to assist you please send me a Direct Message. >Carlos

The phone &cable companies are allowed to get away w/ murder! I spent 3 days on the phone with Frontier getting an over charge fixed!Our politicians could make laws to stop this, but the corporations make huge contributions to them. Welcome to the United Corporations of America.

Hi, I'm concerned about the experience that you are sharing. If ever there is a dispute about billing it will be addressed immediately. If it is found to be an error it's corrected right away. I can be reached at the link below if you would like to chat further. ~Janelle

They tried the same thing with me last week, an unauthorized ACH debit. Even though I deleted my bank account information a week prior, they still kept it 🤬 I’m lucky I caught it before the bank opened and was able to stop it🤬 🖕Verizon I happily switched to t mobile, better service here in Denver and half the price 😉

@Verizon is still pulling this scam? They tried that on me back in 2007. Small claims court worked wonders on that claim.