This issue has persisted since the very beginning, right from the day Vishal Ji purchased the Tata Safari. Every time the problem is "fixed," it reappears after just a few thousand kilometers. Frustrated and exhausted by this recurring issue, Vishal Ji reached out to us in January. We thoroughly... inspected the matter and escalated it to the concerned authorities at Tata for a lasting resolution. In response, the factory team was involved for a deeper diagnosis. They claimed to have resolved the issue and assured that it would not recur. However, throughout this process, the customer experience remained extremely disappointing — marked by a clear lack of empathy and the arrogant behavior of service personnel, which reflects poorly on Tata's commitment to customer satisfaction. Now, the issue has resurfaced yet again. This time, the vehicle broke down while Vishal Ji was traveling with his family to a religious function (Pooja) on the first day of Navratri — a moment that was meant to be joyful and auspicious turned into one of stress and embarrassment. The top-end variant of Tata Safari, which is positioned as Tata Motors' flagship SUV, failed once more when it mattered most. How can a brand expect loyalty when its premium product fails repeatedly and the after-sales service only adds to the customer's suffering? The tagline might as well be: "You buy it, you suffer." aThere is no visible empathy or genuine concern from the brand's side — just broken promises and repeated apologies. Owning a Tata Safari, despite its potential on paper, has become an emotionally draining and mentally taxing journey for a customer who simply expected reliability and respect.show more

I bought a Ford Ecosport back in 2019, not a single time it had any problem. Even after company's exit from India their service quality is good and prompt.

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Have Tata curvv same story, not even 6 months since I purchased and 4 breakdown.@TataMotors @TataMotors_Cars have same response. This time it will not happen. Absolute waste of time and money. Petrol car makes noise as if it’s a truck, battery gets dead anytime.

Bhaai, Tata aur Mahindra ki gaadi loge toh yeh din toh dekhna padega. If u have 25 lakhs to spend then why waste money on these 2 brands.

Glad I bought a hyundai. There was too much pressure on me to buy an Indian brand to support make in India . But i can afford a car once only and can't lose my peace of mind to appease nationalism

@RNTata2000 this car should have been replaced last year. @TataMotors_Cars @TataCompanies @TataMotors

In India only buy Honda or Toyota (not the rebranded Maruti Suzuki ) if you want reliability.

@TataMotors @TataMotors_Cars customer ke luck ke upar hai. Acchi cars bhi hai inki par bohot saare quality issues hai cars mei. 15L se zaada budget hai toh avoid tata and mahindra cars strictly.

@Prateek34381357 u are doing a fabulous job. I know its difficult to stand up against such big corporates. Best of luck.

This is why maruti excels in after sales services

Till date, @TataMotors_Cars & @Mahindra_Auto have not been able to match finish of @Maruti_Corp cars, what to talk of reliability! While people may contest that Maruti cars are for the masses, middle-class, etc, fact remains that you cant beat them in Reliability! 1/n