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Today, we launched Quo (formerly OpenPhone) Tasks. Every phone system helps you talk to customers. Only Quo helps you follow through. When you're talking to customers, the goal is to get things done. Until now, there were really only 2 ways to track that work (and neither was great):...

11,343 Aufrufe • vor 1 Monat •via X (Twitter)

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This will be my last day as a Co-Founder of OpenPhone (now Quo). Because starting today, OpenPhone is rebranding to Quo. Oh, and we've raised $105 million in growth financing to help businesses never lose a customer again. You probably have a lot of questions, so let me break down what's happening: 1) $105 million in growth financing We have raised $105 million in growth financing led by General Catalyst's Customer Value Fund and with participation of existing investors Craft Ventures, Slow Ventures, Garage Capital, and Y Combinator. This funding gives us the resources to invest further in what our customers love most and to help us reach more businesses. 2) Why OpenPhone is becoming Quo When Mahyar Raissi and I started OpenPhone in 2018, our mission wasn't just to help businesses make calls and send messages—it was to help them build stronger customer relationships so they could grow faster. You can even see in our YC application we described ourselves as "phone meets CRM." But as the years went by, we realized the name "OpenPhone" only tells part of our story. While it worked when we were focused only on the business phone, it started limiting where our customers needed us to go. With Quo as our name, we can finally tell the full story. Think of Quo as your business's customer hub, with phone at the center. It's how you win customers and keep them happy. Although our name has changed, what matters to us hasn’t. We are still obsessed with building great products and helping our customers never miss an opportunity. 3) What's changing with the product We're launching major upgrades to our voice AI agent Sona based on everything we've learned from our customers: - You can now start using Sona for free on all plans with our new tiered, usage-based model - Every customer gets 10 free Sona calls per month - Sona can now handle more sophisticated scenarios and can be trained on custom jobs - It can also now transfer calls to a human if needed -- To our incredible customers—we simply wouldn't be here without you. Thank you for trusting us to power your customer communications. Thank you to our team for the care and energy you’ve poured into making this milestone happen. And to our investors—thank you for believing in our vision.

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Today marks an important day in OpenPhone (now Quo)'s history. We’re officially becoming a 2-product company. I’m excited to introduce Sona, our voice AI agent! 🎉 So what exactly is Sona? Think of it as your always-available team member that answers calls when your human team can't. It has natural conversations with your customers and collects all the information your sales team needs to follow up effectively, completely eliminating missed calls. What makes Sona special is that it's built right into your OpenPhone system where your team already collaborates. No more call forwarding to external services or losing visibility into what's happening. And you can easily review and audit its performance with full transcripts and AI-generated summaries of every call. We're already serving 60k+ businesses with OpenPhone, and I'm excited that we're now able to bring Sona to all of them. For the last 7 years, we've been focused on building our business phone system, gaining product-market fit, and scaling our team. But today, we're entering a whole new chapter with the launch of Sona. Every SaaS founder knows they'll eventually need a second product—some do it too early and get distracted, others too late when growth stalls. For us, this moment feels just right. I'm excited for what's possible with Sona and thought I'd create a Sona experience for the Founder to Founder newsletter. I trained Sona based on the content of the newsletter and all the posts that I've published. And now anyone can call and get information or ask questions about the newsletter without me having to be available to answer. Give it a try by calling 434-FOUNDER or (434) 368-6337 Would love to hear what you think! I'll leave more information about Sona in the comments.

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To be a successful founder, you have to believe that what you're working on is going to work — despite knowing it probably won't! That sounds like an oxymoron, but it's really not. Believing that what you're building is going to work is an essential component of coming to work with the energy, fortitude, and determination it's going to require to even have a shot. Knowing it probably won't is accepting the odds of that shot. It's simply the reality that most things in business don't work out. At least not in the long run. Most businesses fail. If not right away, then eventually. Yet the world economy is full of entrepreneurs who try anyway. Not because they don't know the odds, but because they've chosen to believe they're special. The best way to balance these opposing points — the conviction that you'll make it work, the knowledge that it probably won't — is to do all your work in a manner that'll make you proud either way. If it doesn't work, you still made something you wouldn't be ashamed to put your name on. And if it does work, you'll beam with pride from making it on the basis of something solid. The deep regret from trying and failing only truly hits when you look in the mirror and see Dostoevsky staring back at you with this punch to the gut: "Your worst sin is that you have destroyed and betrayed yourself for nothing." Oof. Believe it's going to work. Build it in a way that makes you proud to sign it. Base your worth on a human on something greater than a business outcome.

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