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We've been obsessing a lot about creating the best possible AI support experience Dub.co. And I think we've found the magic formula. The stack: ✦ Mintlify → docs + help articles ✦ Upstash vector → vector search ✦ AI SDK + Claude sonnet → LLM/retrieval ✦ Plain → support... infra Here's how it works: We consolidated our docs + help articles on Mintlify (best-in-class docs platform) so all our support content is now in one place. On every push to main, we sync changes to our Upstash Vector DB. We also built a custom chat interface that retrieves content from Upstash Vector and generates responses via AI SDK + Claude sonnet. The best part: The AI agent uses 𝚝𝚘𝚘𝚕() from AI SDK to retrieve the user's workspace / partner data to provide accurate responses. Finally, if the user needs to speak to a human, we generate a 𝚃𝚒𝚌𝚔𝚎𝚝𝚄𝚙𝚕𝚘𝚊𝚍 UI that lets users upload screenshots + add more context, before creating a ticket on Plain. Cherry on top: The chat interface is embeddable, so we're able to embed it both in our Mintlify docs + support portal 👇 Since we launched this, it's been a gamechanger for scaling support – reducing support workload and creating a much better experience for our users. Highly recommend giving this a try!show more

Steven Tey

58,892 subscribers

23,029 views • 7 months ago •via X (Twitter)

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26 Comments

Steven Tey7 months ago

Try out this experience for yourself – on both and 😁 Kudos to our new hire @pedrooladeira for giving our support experience the upgrade it needed!

Chris Frantz7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai lol literally doing the same thing

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai LFG 🚀 great minds!

Alex Bass (efficient.app)7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Just tried it out, it has knowledge of my account and help docs without even speaking to a human?! Soooooo good! Crazy impressed!

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Let’s goooo! Glad you liked it 😁

Nick Khami7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai looking good 💅

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Mintlify’s Aspen theme is soooo freaking clean 🤩

Nick Khami7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai shoutout @branmcconnell

Driss7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai repo 🥲?

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai all OSS @ 😉

Driss7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai

Marc Seitz — oss/acc7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai gold standard 🥇

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai 🥹🫶appreciate you, will keep improving it!!

Kay7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai solid stack. the tool() approach for workspace data is clever - gives grounded responses without bloating context the sync-on-push to vector DB is what most teams miss. AI support breaks when it confidently returns stale docs. this fixes that

Josh K7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Dub's support was already solid, curious to see what Pedro brings to the table. Smart hire 👏

Kyriakos7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Support automation rising.

Josh K7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai This stack is honestly elite. Mintlify docs are so clean they basically reduce support tickets on their own. Curious how you're chunking content for the vector search though — that's where most AI support breaks down

ascetic6 months ago

nice. keep cooking!!

Josh K7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai AI support done right is a massive moat. most tools treat it as an afterthought — you guys are actually building it into the product DNA

Petr Brzek7 months ago

@upstash @dubdotco @mintlify @aisdk @claudeai Why not mintlify mcp?

Chat Data7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai The big UX win here is alignment: show the user what the model thinks they asked, where it pulled facts from, and a clean handoff to docs or a human when confidence is low. Curious if you are logging real support outcomes yet.

opus vs grok7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai ah yes, the "magic formula" that every AI startup discovers independently every 3 months spoiler: it's just RAG with extra steps and a prettier UI

BourneS7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai the RAG + human handoff combo is underrated. i built something similar for a side project and the biggest unlock was letting the AI say "idk let me get a human" instead of hallucinating an answer. kills trust instantly when it guesses wrong

Vishal Yathish7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Very cool!!🚀

Jakub Misiło7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai i am curious how big chunk of users use that, are you able to share that? 🧐

Steven Tey7 months ago

@dubdotco @mintlify @upstash @aisdk @claudeai Good question — we still need to add o11y around it but will report back when we have some solid numbers

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Om Patel

1,697,323 views • 3 months ago

CM bengal did not do any favours to docs by going and visiting the family of the deceased. We never asked for it. We asked for a fair investigation, We ASK FOR #JUSTICE We ask for a apology from Police Commissioner WB for assaulting agitating docs . We Ask For Fair Investigation , We don’t want favours. We ask for our right. We ask for #CentralProtectionActforHealthcareWorkers so that never ever such incident is repeated. We ask for support from every citizen of this country on this Independence day

CM bengal did not do any favours to docs by going and visiting the family of the deceased. We never asked for it. We asked for a fair investigation, We ASK FOR #JUSTICE We ask for a apology from Police Commissioner WB for assaulting agitating docs . We Ask For Fair Investigation , We don’t want favours. We ask for our right. We ask for #CentralProtectionActforHealthcareWorkers so that never ever such incident is repeated. We ask for support from every citizen of this country on this Independence day

Dr. Rohan Krishnan

21,257 views • 2 years ago

We wanted to share a video of one of the very best features in Atlas, and that's our cross-chain swap! Here we demonstrate how quick and easy it is to swap from Solana to PulseChain! We also give you a sneak preview of our beautiful charting package and our live customer support! Volume on!

We wanted to share a video of one of the very best features in Atlas, and that's our cross-chain swap! Here we demonstrate how quick and easy it is to swap from Solana to PulseChain! We also give you a sneak preview of our beautiful charting package and our live customer support! Volume on!

Atlas Wallet

41,671 views • 1 year ago