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When the customer states that there’s a problem with their car! 👀

꧁♛𝓑𝓵✯𝓷𝓭𝓲𝓮𝓼♛꧂

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24,091 views • 2 days ago •via X (Twitter)

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Welcome to the shop, where every day is an adventure in human creativity… and questionable driving. These are the real ‘Customer States’ moments that leave even seasoned mechanics speechless. Customer states: Your tire is loose. Yep… she drove here like this. How?! “Customer states: Do not rotate the tires. However, he would like the front tires moved to the rear… and the rear to the front. What the—” “Customer states: The belt doesn’t want to retract. Ma’am, that’s a seatbelt… not a yo-yo.” “Customer states: My backup camera is like taking LSD. Trippy visuals guaranteed—no substances required.” “Customer states: I need a wheel bearing. Sure thing… right after we address the fact your wheel is barely hanging on.” “Customer states: Steering wheel shaking violently. No kidding—looks like it’s trying to escape the vehicle.” “Customer states: Truck sounds like a snare drum. Ba-dum-tss… every pothole is a drum solo.” “Customer states: Tire pressure light is on. Yeah… it’s pretty obvious why.” “Customer states: I ran something over and it’s making noise. Can you check that out? Mechanic: Sir… that’s a full trash can lid dragging under your car. Congratulations, you brought the whole neighborhood with you.” “Customer states: I hear a squeak in my brake pedal. And an oil leak? Well, at least the engine’s crying too.” These compilations are pure gold because they capture the beautiful chaos of everyday people trusting their most complex machine to… well, vibes. Mechanics see it all—from DIY disasters to total denial. Next time your car makes a funny noise, just remember: it could always be a trash can lid symphony. What’s your wildest “customer states” story? Drop it below—the shop’s always open for more laughs! 😂🔧

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Q: How do I know if my startup is working on a worthwhile problem? Former Google CEO Larry Page uses a simple framework called "The Toothbrush Test" to decide whether he likes a business. He asks himself if the product is, like a toothbrush, "something you will use once or twice a day." Y Combinator CEO Michael Seibel has a similar framework for assessing whether or not a startup is working on a good problem. As he explains in the clip below, it's extremely important to analyze the frequency and the intensity of the problem you're solving for the customer. He uses a car shopping website as an example. A lot of founders will think that their customer here is the person buying a car. But the problem with that is most people keep a car for 7 years. As he points out: "What happens if I told you I was going to create a startup and if my customer absolutely loves me, they're going to come back 7 years from now?" Probably not a great startup idea. This is why a lot of car buying websites are not built for the person shopping for a car--that person doesn't have the problem very often. They're actually built for the person selling the car, because that person has a problem every day. When you're assessing a startup idea, you want to do a frequency and intensity analysis of the problem. If you have an infrequent and low-intensity problem that you're trying to solve, you're going to have a hard time getting a lot of customers interested in even talking to you. All things equal, it's better for the problem you're solving to be higher-frequency and higher-intensity. Take Uber for example. Usually, when you need to go somewhere (e.g. work, doctor, pick up your kids, etc.), it's a pretty intense problem--so intense that people will spend $20,000 on a car to solve this problem. And then when you think about frequency: how often do you move more than walking distance every day? Probably a lot. Uber is clearly working on a worthwhile problem. If the problem your customer has is high-intensity and happens frequently, there's probably a good business to be built there.

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Michael McGuiness

162,983 views • 3 years ago

This is bonkers. She ignores the fact that people are not going to use their neighbour’s car and that a neighbour is not going to let anyone else use their car. That’s the problem with nonsense like this - it doesn’t take into account basic human nature.

This is bonkers. She ignores the fact that people are not going to use their neighbour’s car and that a neighbour is not going to let anyone else use their car. That’s the problem with nonsense like this - it doesn’t take into account basic human nature.

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