Загрузка видео...

Не удалось загрузить видео

На главную

With Amazon Connect Customer, AI-powered recommendations give Community Fibre's agents full customer context before every call, so they can resolve issues faster and keep the experience personal at scale.

awscloud's profile picture

Amazon Web Services

2,235,119 subscribers

24,984 просмотров • 1 месяц назад •via X (Twitter)

LIVE

Anya Rossi• Live Now

Private livecam show

Комментарии: 0

Нет доступных комментариев

Здесь появятся комментарии из оригинального поста

Похожие видео

Beam from Rulebase makes your CX agents superhuman. It gives agents perfect recall: real-time coaching, fraud & PCI flags, and full customer context before the call even starts—so they can move faster, stay sharp, and cut AHT without cutting corners.
1:57

Beam from Rulebase makes your CX agents superhuman. It gives agents perfect recall: real-time coaching, fraud & PCI flags, and full customer context before the call even starts—so they can move faster, stay sharp, and cut AHT without cutting corners.

Y Combinator

18,674 просмотров • 1 год назад

At #NRF2026, we introduced Gemini Enterprise for Customer Experience (CX) to power the agentic commerce era! Learn how we’re helping retailers deploy AI agents that reason, build and resolve issues autonomously to create seamless shopping experiences →
0:53

At #NRF2026, we introduced Gemini Enterprise for Customer Experience (CX) to power the agentic commerce era! Learn how we’re helping retailers deploy AI agents that reason, build and resolve issues autonomously to create seamless shopping experiences →

Google Cloud

11,887 просмотров • 8 месяцев назад

We have just enhanced our Customer Service with over 500 agents and now have 17 offices across the country. From face-to-face interactions at our 17 service centers across Nigeria to real-time customer support via live chat, OPay is ready 24/7 to resolve your queries with over 500+ customer service agents to attend to you. OPay prioritizes customer satisfaction by implementing innovative solutions to address customer needs. So, if you prefer face-to-face customer service interaction, you can walk into any of OPay’s 17 offices in Nigeria to resolve your issues right away. The best option for most customer is the in-app customer service agent.😊 Fast and reliable! This is truly impressive! #OpayCustomerService #OPayOffices #OPay
1:30

We have just enhanced our Customer Service with over 500 agents and now have 17 offices across the country. From face-to-face interactions at our 17 service centers across Nigeria to real-time customer support via live chat, OPay is ready 24/7 to resolve your queries with over 500+ customer service agents to attend to you. OPay prioritizes customer satisfaction by implementing innovative solutions to address customer needs. So, if you prefer face-to-face customer service interaction, you can walk into any of OPay’s 17 offices in Nigeria to resolve your issues right away. The best option for most customer is the in-app customer service agent.😊 Fast and reliable! This is truly impressive! #OpayCustomerService #OPayOffices #OPay

OPay

22,791 просмотров • 2 лет назад

We just crossed $10M in ARR at Chatbase! 🎉 🎉 And today, we're launching Chatbase as the full harness for customer-facing AI agents. Similar to how Claude code is a harness for coding agents, Chatbase is the harness for customer experience agents. That means we give the model the context, tools, workflows, guardrails, and human-in-the-loop systems to be the best ambassador for your brand. It's going beyond just solving issues and is giving your customers the best experiences across every channel. This is a milestone I have been thinking about and obsessed with since day 1, and I am super excited to bring my vision for customer facing agents to life with Chatbase. Thank you to every one of our customers and to the amazing Chatbase team for getting us here! Next stop: $100M ARR
1:23

We just crossed $10M in ARR at Chatbase! 🎉 🎉 And today, we're launching Chatbase as the full harness for customer-facing AI agents. Similar to how Claude code is a harness for coding agents, Chatbase is the harness for customer experience agents. That means we give the model the context, tools, workflows, guardrails, and human-in-the-loop systems to be the best ambassador for your brand. It's going beyond just solving issues and is giving your customers the best experiences across every channel. This is a milestone I have been thinking about and obsessed with since day 1, and I am super excited to bring my vision for customer facing agents to life with Chatbase. Thank you to every one of our customers and to the amazing Chatbase team for getting us here! Next stop: $100M ARR

Yasser

852,511 просмотров • 4 месяцев назад

AI agents work better when they bring in context step by step. With Box Agent skills and progressive disclosure of LangChain skills, developers can quickly build AI agents that load the right skill at the right time, stay grounded in Box content, and keep access tightly scoped. Less context bloat. More control. Faster enterprise AI development.
0:52

AI agents work better when they bring in context step by step. With Box Agent skills and progressive disclosure of LangChain skills, developers can quickly build AI agents that load the right skill at the right time, stay grounded in Box content, and keep access tightly scoped. Less context bloat. More control. Faster enterprise AI development.

Box

627,810 просмотров • 4 месяцев назад

Freya (Freya AI) provides human-like, secure Voice AI agents for customer support & sales in financial services. They cut costs by 50% and improve the customer experience with instant 24/7 support that gets things done for customers. Congrats on the launch, Tunga Bayrak and Tomas Nepala!
1:46

Freya (Freya AI) provides human-like, secure Voice AI agents for customer support & sales in financial services. They cut costs by 50% and improve the customer experience with instant 24/7 support that gets things done for customers. Congrats on the launch, Tunga Bayrak and Tomas Nepala!

Y Combinator

21,034 просмотров • 1 год назад

🚀Introducing Voice + Chat AI Agents on WhatsApp with Sarvam Samvaad Now create rich customer interactions within one seamless thread that includes voice calling + real-time chat. This is powered by: ▪️11 Indian languages across text, voice and widgets ▪️Context-aware, multimodal and hyper-personalized AI Agents ▪️Guided flows and catalogues for sales, onboarding, customer service and more ▪️Self-serve platform for authoring, testing and deploying AI agents Watch the demo with Kartik Kinge and Tushar Goswamy👇
3:27

🚀Introducing Voice + Chat AI Agents on WhatsApp with Sarvam Samvaad Now create rich customer interactions within one seamless thread that includes voice calling + real-time chat. This is powered by: ▪️11 Indian languages across text, voice and widgets ▪️Context-aware, multimodal and hyper-personalized AI Agents ▪️Guided flows and catalogues for sales, onboarding, customer service and more ▪️Self-serve platform for authoring, testing and deploying AI agents Watch the demo with Kartik Kinge and Tushar Goswamy👇

Sarvam

33,347 просмотров • 1 год назад

6 months, 25 million revenue agents & 3 trillion tokens later... Rox is now globally available 🌎 Just as coding agents 10x’d engineering, revenue agents 10x customer work. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle. Even in Beta, Rox powered Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition. Rox delivers ROI in 90 days and is built with the best. Thank you to OpenAI, NVIDIA, Perplexity, Amazon Web Services, Vercel, Snowflake, and Stripe for helping us scale.
1:42

6 months, 25 million revenue agents & 3 trillion tokens later... Rox is now globally available 🌎 Just as coding agents 10x’d engineering, revenue agents 10x customer work. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle. Even in Beta, Rox powered Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition. Rox delivers ROI in 90 days and is built with the best. Thank you to OpenAI, NVIDIA, Perplexity, Amazon Web Services, Vercel, Snowflake, and Stripe for helping us scale.

Rox

372,336 просмотров • 1 год назад

Your sales tech stack keeps growing. So why does critical customer context still fall through the cracks? Most sales teams prospect in one tool, hold meetings in another, and send contracts from somewhere else. Every handoff creates an opportunity for valuable context to disappear: A key objection from the last call Buying signals from earlier in the week A prospect who just engaged with your demo When context is fragmented, reps are forced to guess. When context stays connected, they can engage with the right buyer, at the right time, with the right message. That's exactly why we created the 2026 Essential Apps for Sales collection in the HubSpot Marketplace. When paired with HubSpot Sales Hub, these 13 curated apps help your team keep customer context flowing across every stage of the sales cycle—from prospecting to close. Here's what you can do: ✅ Prioritize the right accounts with real-time buying signals ✅ Automatically capture and organize every customer conversation ✅ Turn insights into action
0:50

Your sales tech stack keeps growing. So why does critical customer context still fall through the cracks? Most sales teams prospect in one tool, hold meetings in another, and send contracts from somewhere else. Every handoff creates an opportunity for valuable context to disappear: A key objection from the last call Buying signals from earlier in the week A prospect who just engaged with your demo When context is fragmented, reps are forced to guess. When context stays connected, they can engage with the right buyer, at the right time, with the right message. That's exactly why we created the 2026 Essential Apps for Sales collection in the HubSpot Marketplace. When paired with HubSpot Sales Hub, these 13 curated apps help your team keep customer context flowing across every stage of the sales cycle—from prospecting to close. Here's what you can do: ✅ Prioritize the right accounts with real-time buying signals ✅ Automatically capture and organize every customer conversation ✅ Turn insights into action

Jason Hood

23,820 просмотров • 2 месяцев назад

Unlock the power of Slack with Salesforce Einstein1! 🌟 With AI Copilots and agents, humans + AI = ultimate customer success. From Slack to Tableau, Einstein1 enhances every aspect of your business. Experience the future at Dreamforce 2024. Together, we're all Einsteins. 💡💙 Register here for Dreamforce:
2:20

Unlock the power of Slack with Salesforce Einstein1! 🌟 With AI Copilots and agents, humans + AI = ultimate customer success. From Slack to Tableau, Einstein1 enhances every aspect of your business. Experience the future at Dreamforce 2024. Together, we're all Einsteins. 💡💙 Register here for Dreamforce:

Marc Benioff

69,096 просмотров • 2 лет назад

Introducing Expressive Mode for ElevenAgents - voice agents so expressive, they blur the line between AI and human conversations. This is an unedited recording of an agent empathizing with a customer at peak frustration.
2:52

Introducing Expressive Mode for ElevenAgents - voice agents so expressive, they blur the line between AI and human conversations. This is an unedited recording of an agent empathizing with a customer at peak frustration.

ElevenLabs

11,057,603 просмотров • 7 месяцев назад

Elon Musk on Grok’s growing role in customer service: "We’re seeing Grok be very helpful in customer service. The AI is infinitely patient and friendly you can yell at it, and it’s still going to be very nice. That’s actually quite valuable Grok is already doing a strong job improving customer service and issue resolution at both SpaceX and Tesla, and we’re looking forward to offering this capability to other companies as well” Grok is becoming a practical AI employee that can handle real customer interactions at scale xAI continues to push Grok’s capabilities even further with every update
0:33

Elon Musk on Grok’s growing role in customer service: "We’re seeing Grok be very helpful in customer service. The AI is infinitely patient and friendly you can yell at it, and it’s still going to be very nice. That’s actually quite valuable Grok is already doing a strong job improving customer service and issue resolution at both SpaceX and Tesla, and we’re looking forward to offering this capability to other companies as well” Grok is becoming a practical AI employee that can handle real customer interactions at scale xAI continues to push Grok’s capabilities even further with every update

X Freeze

32,198 просмотров • 4 месяцев назад

"Press 1 for support" is DEAD: Agentforce Voice is now available globally. 🌎 This is the Agentic Era — AI agents don't just answer questions, they SOLVE problems. Natural conversations. Instant understanding. Seamless handoffs to humans when needed. Adecco is already transforming customer service at scale. And we're Customer Zero at Salesforce — deploying Agentforce across our own inbound calls to deliver faster, smarter service. From hello to resolution. 🚀
2:04

"Press 1 for support" is DEAD: Agentforce Voice is now available globally. 🌎 This is the Agentic Era — AI agents don't just answer questions, they SOLVE problems. Natural conversations. Instant understanding. Seamless handoffs to humans when needed. Adecco is already transforming customer service at scale. And we're Customer Zero at Salesforce — deploying Agentforce across our own inbound calls to deliver faster, smarter service. From hello to resolution. 🚀

Marc Benioff

29,086 просмотров • 6 месяцев назад

Introducing Einstein Sales & Service Agents on Salesforce’s Agentforce Platform. Natively integrated with Sales and Service Clouds, you can now scale your sales teams and elevate your customer support with seamless collaboration between humans and AI. For Sales: Automate lead nurturing & personalize engagements. For Service: Deliver high-quality personal service with up to 70% case deflection. Build and customize for any channel with real-time data, integrated APIs, and low-code tools—all in one place. Find out how humans with AI drive customer success at #DF24:
1:23

Introducing Einstein Sales & Service Agents on Salesforce’s Agentforce Platform. Natively integrated with Sales and Service Clouds, you can now scale your sales teams and elevate your customer support with seamless collaboration between humans and AI. For Sales: Automate lead nurturing & personalize engagements. For Service: Deliver high-quality personal service with up to 70% case deflection. Build and customize for any channel with real-time data, integrated APIs, and low-code tools—all in one place. Find out how humans with AI drive customer success at #DF24:

Salesforce

13,634 просмотров • 2 лет назад

Introducing HydraDB. The graph native context infrastructure for agents. Purpose built to deliver precise context & observability into why agents act the way they do. We've always believed graphs are the best way to manage AI context, but they've been too expensive to scale or impractical for storing full context. Until now. HydraDB combines in memory, NVMe, and object storage into a single graph layer, making context delivery faster, cheaper, and more precise. We want context delivery to be extremely fast, 1000x cheap, and highly precise. Give your agents a brain.
1:18

Introducing HydraDB. The graph native context infrastructure for agents. Purpose built to deliver precise context & observability into why agents act the way they do. We've always believed graphs are the best way to manage AI context, but they've been too expensive to scale or impractical for storing full context. Until now. HydraDB combines in memory, NVMe, and object storage into a single graph layer, making context delivery faster, cheaper, and more precise. We want context delivery to be extremely fast, 1000x cheap, and highly precise. Give your agents a brain.

Nishkarsh

2,301,101 просмотров • 3 месяцев назад

The largest AI contracts we see on Ramp aren't with OpenAI and Anthropic. They are: 1. AI trust and observability platforms: tools to check and monitor the performance of AI models at scale 2. Use-case specific integrations: customer service chatbots, AI voice assistants (also customer facing) And contract sizes + frequency are increasing. (1) will improve adoption. (2) will improve productivity.
1:14

The largest AI contracts we see on Ramp aren't with OpenAI and Anthropic. They are: 1. AI trust and observability platforms: tools to check and monitor the performance of AI models at scale 2. Use-case specific integrations: customer service chatbots, AI voice assistants (also customer facing) And contract sizes + frequency are increasing. (1) will improve adoption. (2) will improve productivity.

Ara Kharazian

38,504 просмотров • 10 месяцев назад

Today, we’re making Voice Agents available to everyone. With Voice Agents, you can build and scale intelligent, human-like agents that understand context, remember past conversations, and get better at achieving your business outcomes with every interaction. Our Voice Agents have already powered more than 350 million conversations across enterprise deployments. Operating at this scale has helped us refine the platform, deepen its capabilities, and build out the complete stack needed to handle the full complexity of voice interactions. The platform brings together the tools and systems to personalise, orchestrate, govern, and launch Voice Agents at scale. Start building your Voice Agent today:
1:52

Today, we’re making Voice Agents available to everyone. With Voice Agents, you can build and scale intelligent, human-like agents that understand context, remember past conversations, and get better at achieving your business outcomes with every interaction. Our Voice Agents have already powered more than 350 million conversations across enterprise deployments. Operating at this scale has helped us refine the platform, deepen its capabilities, and build out the complete stack needed to handle the full complexity of voice interactions. The platform brings together the tools and systems to personalise, orchestrate, govern, and launch Voice Agents at scale. Start building your Voice Agent today:

Sarvam

278,124 просмотров • 1 месяц назад

Announcing our $13M seed to put AI Agents in the hands of every team (code or no-code). So far, we've worked with top companies like Anthropic, Midjourney, Clay, PostHog and tons more to power their customer-facing AI assistants. Today, we’re launching Inkeep Agents: a platform where both business and engineering teams can build AI agents together. Our story 👇🧵
2:07

Announcing our $13M seed to put AI Agents in the hands of every team (code or no-code). So far, we've worked with top companies like Anthropic, Midjourney, Clay, PostHog and tons more to power their customer-facing AI assistants. Today, we’re launching Inkeep Agents: a platform where both business and engineering teams can build AI agents together. Our story 👇🧵

Nick Gomez

118,054 просмотров • 1 год назад

Introducing Sarvam Samvaad 🚀 Sarvam Samvaad, our Conversational AI Platform, is designed to help enterprises build, test, and launch AI agents fluent in 11 Indian languages. ▪️Power interactions across telephone, WhatsApp, web, and apps ▪️Handle complex phrases, alphanumerics, and proper nouns with precision ▪️Listen in on every conversation and discover deep insight ▪️Scale your support with pricing built for India Trusted by leading brands across the country, the platform delivers production-ready agents so enterprises can move from pilot to full-scale deployment in just days. It’s time to level up customer experience with Sarvam Samvaad. Watch it in action ↓
1:56

Introducing Sarvam Samvaad 🚀 Sarvam Samvaad, our Conversational AI Platform, is designed to help enterprises build, test, and launch AI agents fluent in 11 Indian languages. ▪️Power interactions across telephone, WhatsApp, web, and apps ▪️Handle complex phrases, alphanumerics, and proper nouns with precision ▪️Listen in on every conversation and discover deep insight ▪️Scale your support with pricing built for India Trusted by leading brands across the country, the platform delivers production-ready agents so enterprises can move from pilot to full-scale deployment in just days. It’s time to level up customer experience with Sarvam Samvaad. Watch it in action ↓

Sarvam

222,635 просмотров • 1 год назад