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Clara Shih

@clarashih • 27,786 subscribers

Founder, New Work Foundation and Host of dearCC. Conditional AI optimist. Advisor/founder, Meta Business AI. Founder, Hearsay. ex-CEO Salesforce AI

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The AI labor market shift we are witnessing will be the most consequential of our lifetimes. For now, the impact is hitting entry-level and white-collar roles the hardest, but over time it will be felt across all industries and experience levels. I had the opportunity to represent dearCC on 60 Minutes to discuss this transition. We're taking a startup approach, because we will need to try many things before we find what works. The future hasn’t been written. We can still choose a better ending.

The AI labor market shift we are witnessing will be the most consequential of our lifetimes. For now, the impact is hitting entry-level and white-collar roles the hardest, but over time it will be felt across all industries and experience levels. I had the opportunity to represent dearCC on 60 Minutes to discuss this transition. We're taking a startup approach, because we will need to try many things before we find what works. The future hasn’t been written. We can still choose a better ending.

242,714 views • 27 days ago

I've spent 20 years building AI at Meta, Salesforce, and startups. Last fall my team's AI agents started really working. I knew everything had changed. Then my nieces, nephews, cousins started asking me how to get hired. I haven't been able to stop thinking about it since. So I decided to leave and build something. Today at #TIME100 Summit, we’re launching #NewWorkFoundation– free, open source AI tools for Gen Z navigating the worst entry-level job market in 37 years. → dearCC: what AI is doing to your profession → Field Report: best jobs for your major → JobClaw: match your strengths to roles + AI skills you need Every job is becoming an AI job. Direct it, or be directed by it. The future isn't automatic. I want to help #GenZ write theirs. Grateful to have Andrew Yang🧢⬆️🇺🇸 joining as a Founding Advisor– someone who's been sounding the alarm on this longer than almost anyone. TIME

I've spent 20 years building AI at Meta, Salesforce, and startups. Last fall my team's AI agents started really working. I knew everything had changed. Then my nieces, nephews, cousins started asking me how to get hired. I haven't been able to stop thinking about it since. So I decided to leave and build something. Today at #TIME100 Summit, we’re launching #NewWorkFoundation– free, open source AI tools for Gen Z navigating the worst entry-level job market in 37 years. → dearCC: what AI is doing to your profession → Field Report: best jobs for your major → JobClaw: match your strengths to roles + AI skills you need Every job is becoming an AI job. Direct it, or be directed by it. The future isn't automatic. I want to help #GenZ write theirs. Grateful to have Andrew Yang🧢⬆️🇺🇸 joining as a Founding Advisor– someone who's been sounding the alarm on this longer than almost anyone. TIME

124,808 views • 6 months ago

Today, grads are navigating one of the toughest hiring environments in decades. Staring down 500 unanswered applications in isolation isn't a rite of passage. It's a broken system. Today, alongside our incredible team at the @dearcc_official, I’m proud to announce the launch of dearCC: a free platform designed to give Gen Z job seekers the roadmap and the network they need to break through. Supported by an anchor partnership with Schultz Family Foundation The Burning Glass Institute , dearCC replaces guesswork with an actionable playbook. We are giving young professionals: 📊 Field Report: AI-powered labor intelligence to see which roles are growing and which are flatlining. 🗺️Game Plan: A personalized, step-by-step sprint to build AI capabilities and execute a targeted search. 🤝Community: Real mentorship from industry leaders and peer Crews to provide accountability. AI changed the rules of the job hunt. We built the new playbook. If you know a recent grad navigating this market or experienced professional who wants to mentor a young person, send them our way. All resources are completely free and live today at #FutureOfWork #GenZ #ArtificialIntelligence #CareerDevelopment #dearCC

Today, grads are navigating one of the toughest hiring environments in decades. Staring down 500 unanswered applications in isolation isn't a rite of passage. It's a broken system. Today, alongside our incredible team at the @dearcc_official, I’m proud to announce the launch of dearCC: a free platform designed to give Gen Z job seekers the roadmap and the network they need to break through. Supported by an anchor partnership with Schultz Family Foundation The Burning Glass Institute , dearCC replaces guesswork with an actionable playbook. We are giving young professionals: 📊 Field Report: AI-powered labor intelligence to see which roles are growing and which are flatlining. 🗺️Game Plan: A personalized, step-by-step sprint to build AI capabilities and execute a targeted search. 🤝Community: Real mentorship from industry leaders and peer Crews to provide accountability. AI changed the rules of the job hunt. We built the new playbook. If you know a recent grad navigating this market or experienced professional who wants to mentor a young person, send them our way. All resources are completely free and live today at #FutureOfWork #GenZ #ArtificialIntelligence #CareerDevelopment #dearCC

17,852 views • 1 month ago

Last week OpenAI launched ChatGPT Canvas, an interface that displays text, code, and visualization outputs. In the enterprise, we rely on more structured, trusted UX elements -- record details, lists, dropdowns, dashboards. Salesforce Page Layouts and Dynamic Forms control how components are presented, but it's time-consuming and hard to anticipate what data and workflows each user will need. But what if it didn't have to be this way? So excited to share the new Salesforce Generative Lightning UX ⚡️which dynamically generates layouts including tables, charts, news, Lightning components, powered by Agentforce. 🔹 Empowers CRM teams with ready access to essential info and insights, and ability to take action by talking or typing 🔹 Personalized to each user and adapts dynamically to each job to be done 🔹Secure and trusted, respecting data-sharing rules and permissions configured in your Salesforce instance We know AI can generate code, text, and video. Now AI can dynamically generate enterprise UX/UI too. You'll never experience enterprise apps the same again. 🤯 In pilot starting now. Look forward to your feedback so that we can productize next year! Salesforce Research Blog: Generative Lightning on AppExchange: #GenAI #UI #UX #Interfaces #Design #PageLayouts

Last week OpenAI launched ChatGPT Canvas, an interface that displays text, code, and visualization outputs. In the enterprise, we rely on more structured, trusted UX elements -- record details, lists, dropdowns, dashboards. Salesforce Page Layouts and Dynamic Forms control how components are presented, but it's time-consuming and hard to anticipate what data and workflows each user will need. But what if it didn't have to be this way? So excited to share the new Salesforce Generative Lightning UX ⚡️which dynamically generates layouts including tables, charts, news, Lightning components, powered by Agentforce. 🔹 Empowers CRM teams with ready access to essential info and insights, and ability to take action by talking or typing 🔹 Personalized to each user and adapts dynamically to each job to be done 🔹Secure and trusted, respecting data-sharing rules and permissions configured in your Salesforce instance We know AI can generate code, text, and video. Now AI can dynamically generate enterprise UX/UI too. You'll never experience enterprise apps the same again. 🤯 In pilot starting now. Look forward to your feedback so that we can productize next year! Salesforce Research Blog: Generative Lightning on AppExchange: #GenAI #UI #UX #Interfaces #Design #PageLayouts

123,815 views • 2 years ago

Meet the new Einstein Copilot👩🏽‍✈️ unveiled at Dreamforce today! Just chat with it, and it'll help with meeting prep, landing pages, product catalogs, code, and more. Tailored for every industry. Fully customizable with clicks. Einstein Trust Layer built-in. Einstein Copilot activates your trusted company data and workflows to multiply every employee's productivity safely and securely ☁️🪄✨ #DF23 #GenAI

Meet the new Einstein Copilot👩🏽‍✈️ unveiled at Dreamforce today! Just chat with it, and it'll help with meeting prep, landing pages, product catalogs, code, and more. Tailored for every industry. Fully customizable with clicks. Einstein Trust Layer built-in. Einstein Copilot activates your trusted company data and workflows to multiply every employee's productivity safely and securely ☁️🪄✨ #DF23 #GenAI

64,534 views • 3 years ago

Today we announced the new Einstein Copilot Search and Salesforce Vector Database in Data Cloud to power semantic search and retrieval augmented generation. This will enhance Einstein Copilot's ability to understand, generate outputs, and automate actions across a wide variety of use cases, contexts, and data/content types. LLMs can't be relied on to recall specific data they were trained on, so the way to make them work in the enterprise, where accuracy is paramount, is to feed them with the right data using hybrid keyword and vector search-powered RAG. By bringing all this seamlessly into our apps and Einstein Copilot UX as well as Hyperforce cloud infrastructure, we can offer high performance, low latency, addressing data privacy, security, and residency requirements🌟

Today we announced the new Einstein Copilot Search and Salesforce Vector Database in Data Cloud to power semantic search and retrieval augmented generation. This will enhance Einstein Copilot's ability to understand, generate outputs, and automate actions across a wide variety of use cases, contexts, and data/content types. LLMs can't be relied on to recall specific data they were trained on, so the way to make them work in the enterprise, where accuracy is paramount, is to feed them with the right data using hybrid keyword and vector search-powered RAG. By bringing all this seamlessly into our apps and Einstein Copilot UX as well as Hyperforce cloud infrastructure, we can offer high performance, low latency, addressing data privacy, security, and residency requirements🌟

49,667 views • 2 years ago

The brain of #Agentforce is our #Atlas learning and reasoning engine, developed by Salesforce AI Research 🧠 Atlas reasons, generates a plan, evaluates, and refines until it feels confident it knows how to accomplish your goals. It pulls in the data it needs from Data Cloud using advanced #RAG and custom CRM #embeddings. Then Atlas takes action across the Customer 360, whether that’s automating a campaign in Marketing Cloud, resolving a case in Service Cloud or, in OpenTable’s case, confirming that perfect dinner reservation for your friend's birthday. The more you use Atlas, the smarter it gets. We've pioneered reinforcement learning based on customer outcomes (#RLCO)— Agentforce is continuously tuning to align with your business outcomes, such as higher conversion and increased CSAT. Your data is never our product, which means your outcome data is proprietary to you. The results we're seeing are incredibly promising. Agentforce powered by Atlas delivers 33% more accuracy and 2x more relevance than DIY AI. It's the difference between a DIY science project and a trusted enterprise-grade agent you can confidently deploy into production. #DF24 #agents #enterprise #reasoning #dreamforcekeynote

The brain of #Agentforce is our #Atlas learning and reasoning engine, developed by Salesforce AI Research 🧠 Atlas reasons, generates a plan, evaluates, and refines until it feels confident it knows how to accomplish your goals. It pulls in the data it needs from Data Cloud using advanced #RAG and custom CRM #embeddings. Then Atlas takes action across the Customer 360, whether that’s automating a campaign in Marketing Cloud, resolving a case in Service Cloud or, in OpenTable’s case, confirming that perfect dinner reservation for your friend's birthday. The more you use Atlas, the smarter it gets. We've pioneered reinforcement learning based on customer outcomes (#RLCO)— Agentforce is continuously tuning to align with your business outcomes, such as higher conversion and increased CSAT. Your data is never our product, which means your outcome data is proprietary to you. The results we're seeing are incredibly promising. Agentforce powered by Atlas delivers 33% more accuracy and 2x more relevance than DIY AI. It's the difference between a DIY science project and a trusted enterprise-grade agent you can confidently deploy into production. #DF24 #agents #enterprise #reasoning #dreamforcekeynote

11,159 views • 2 years ago

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