Eoghan McCabe
@eoghan • 76,649 subscribers
CEO at @fin_ai (formerly @intercom). Chairman at @soontechnology. "Tell me, what is it you plan to do with your one wild and precious life?"
Videos
We're announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes. Fin is now by far the very best sales agent on the market, and it's been live with some of the most innovative digital brands for months, conversing with thousands of prospects, aiding discovery, building pipeline, booking meetings and starting trials. We started the Customer Agent category with a focus on service by launching Fin three months after the launch of ChatGPT. Since then Fin has continued to lead the space, today delivering over 2 million resolutions a week for over 8k customers, including Anthropic, DoorDash, Snowflake, Asana, Mercury, Polymarket and many more exceptional brands. But our vision for Fin has always stretched far beyond service. And for the past 6 months we’ve been building Fin as a single Customer Agent, delivering a seamless experience across all stages of the customer lifecycle. We do not believe customers or businesses will want multiple agents for different parts of the lifecycle—because the agents won’t have shared memory and goals, and will have to compete with each other, delivering a poor customer experience and sub-optimal business results. We’ve more roles to come, including another dropping in two weeks. For now please watch our launch video or visit our launch page to learn more: fin DOT ai SLASH sales
Eoghan McCabe73,042 görüntüleme • 2 ay önce
SaaS is dead. Long live SaaS. In the age of AI and agents, most software companies are still clinging too tightly to their past. Their demise will come quick if they do not embrace and build the technologies that are destined to disrupt them. However those who have already done so must recognize the reality of the world we still live in today. That world still has the majority of its work done by humans who still need workflow tools and technology to get their work done. While we pivoted hard to AI and agents with Fin, which will become the majority of our business quite soon, we recognize the importance of the software our customers use and so have also decided to double down on our investment in Intercom, the world's best help desk and customer service system for how customer service is done at this age. We've reinvented it and rebuilt it to work perfectly alongside your new customer agent systems and we're announcing 60+ new customer features that comprise Intercom 2 today. intercom DOT com SLASH intercom2
Eoghan McCabe39,120 görüntüleme • 1 ay önce
The only time I like being wrong is when I think a challenge at Intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?
Eoghan McCabe138,892 görüntüleme • 2 yıl önce
Welcome to Off Script! In episode 1, Des Traynor shares some poignant and emotive ideas to help us understand the great importance of this time in tech, some stories about our internal reaction to the dawn of modern AI, and some frameworks for how you can respond too. Enjoy.
Eoghan McCabe113,926 görüntüleme • 2 yıl önce
Which one you nerds is flying this monster blimp across the bay???
Eoghan McCabe22,306 görüntüleme • 4 ay önce
I sat down with mister logan bartlett very recently to talk about unfucking company cultures, and, in a way, unfucking Western culture. In this clip I explain my motivation for starting The San Francisco Freedom Club. Link in bio. And link to the next party in the replies.
Eoghan McCabe18,074 görüntüleme • 1 yıl önce
Off Script 2 is live! In this episode, Paul Adams explores this pivotal time in technology, and how AI will transform how we relate to the businesses we frequent. How our expectations for what great service looks like will rise. And what it will take businesses to meet them.
Eoghan McCabe13,681 görüntüleme • 2 yıl önce
Daha fazla içerik yok.