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Hiten Shah

@hnshah • 368,339 subscribers

Founder & CEO building SaaS for 20+ yrs. Sharing what endures in business, growth & people. Built Crazy Egg (2005), KISSmetrics (2008) & Nira (2020). https://t.co/ReDmcjakRo

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I almost never build software because I personally want it. Historically, I’ve preferred starting with customers. Before investing months in a product, I want to understand the struggle and see what people are already trying to do. Part of that bias was practical. Software was expensive to build. Beam started differently. We build Mac apps, so development and QA happen across a bunch of machines. We kept running into moments when something we needed was open on another one, sometimes for only a few minutes. The usual answer was Screen Sharing. You climb into the other computer, find what you need, do the work, then climb back out. Sam Asante built the first version around a simpler idea. If a window was running on that Mac, it should be able to live on this one. That became Beam. Building the first version was cheap enough that the product itself could become the research. We put it in front of people. I asked people on X about their weird multi-Mac setups. More than 100 people replied and 42 filled out a baseline form. They described use cases we hadn’t considered and gave us better language for the product than we had ourselves. We used a Grok Bot to research the same behavior across X. It found more people already living with the problem and surfaced places where our assumptions were wrong. The next step is bringing those early users together in a small X group chat. They’ll get Beam free while we learn how it fits into the setups they already have. I still believe customers eventually matter more than your own intuition. They outnumber you. The difference now is sequencing. Scratch your own itch. Ship it. Then find out how many other people are scratching the same place.

Hiten Shah

12,771 Aufrufe • vor 1 Monat

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One week ago, we launched Typeahead. The product is already meaningfully better. We’ve shipped new features, Typeahead 2.0 is almost ready, and we’re already planning 3.0. 3.0 is going to be big. That pace is part of the point. Sam Asante and I started a new company together because we wanted to see how far we could push local AI software. Typeahead is the first thing we shipped. It is a local AI writing app for Mac. You type, suggestions appear inline, and it learns how you actually write. It works offline. You pay once. $79 and you own it. The product is intentionally simple. The thesis behind it is bigger. We think local models are going to create a new class of software. Fast, private and offline. By default. Personal without being creepy. Useful without turning everything into a subscription. Most AI products today assume the model lives in the cloud. That will not be the only path. The machines we already own are getting powerful enough. The models are getting small enough. And the experience can start to feel less like chatting with a remote service and more like using software that belongs on your computer. We have already built a few fully local experiments together. Typeahead felt right because the value is immediate. A few people have asked me how this fits with Crazy Egg. Crazy Egg is still my main work. This is a focused company with Sam, built around a thesis we both believe in. I’ve learned that the people I work with shape the work more than almost anything else. Sam was already on my short list of people I wanted to build with. Typeahead is the first public proof of the thesis. Watch the video. Get it here:

Hiten Shah

18,681 Aufrufe • vor 4 Monaten