Yasser
@yasser_elsaid_ • 60,800 subscribers
Founder of @chatbase
Shorts
Videos
Announcing Chatbase Backstage: a control center for managing your AI customer support agent. Talk to your agent like a teammate to understand what's driving support tickets, update how it responds, deploy new Procedures, and manage workflows in plain English. Backstage is available on iMessage, Slack, and the Chatbase dashboard, so you can manage your customer experience from wherever you work.
Yasser695,277 views • 2 days ago
We just crossed $10M in ARR at Chatbase! 🎉 🎉 And today, we're launching Chatbase as the full harness for customer-facing AI agents. Similar to how Claude code is a harness for coding agents, Chatbase is the harness for customer experience agents. That means we give the model the context, tools, workflows, guardrails, and human-in-the-loop systems to be the best ambassador for your brand. It's going beyond just solving issues and is giving your customers the best experiences across every channel. This is a milestone I have been thinking about and obsessed with since day 1, and I am super excited to bring my vision for customer facing agents to life with Chatbase. Thank you to every one of our customers and to the amazing Chatbase team for getting us here! Next stop: $100M ARR
Yasser847,518 views • 3 months ago
Here is how to build the best possible onboarding experience for B2B There are two parts to this: the onboarding (getting them to value) and the setup (getting them to real usage). Part 1: Onboarding The goal of a good onboarding is 4 things. 1. Get them to the best possible version of your product with zero effort The best version that's achievable without any effort other than clicking a few buttons. No integrations, no calls, no configuration screens. 2. Make them feel your product was built for their use case If you serve different industries, you need to surface logos, testimonials, and integrations that are relevant to them. If you serve different use cases, you need to do only show features and integrations for their use case. You know this by getting their website or asking them in the first step. In our case, once the user inputs their website (post bridge) so I surfaced Firecrawl , Brevo, Sage, PhotoAI (@levelsio), and Postiz (Nevo David) because they're the closest match, and Dolby because it's a big name. 3. Teach the user the value of upgrading to a paid plan While they're onboarding, you need to make them choose features they want to use. In our case: integrations, voice, helpdesk, all gated behind a paywall. Show how these features work to make them understand and to make them interested, then make it clear that they get this stuff if they subscribe. 4. Motivate them to take the next step Make them excited and eager to continue the setup. You do this by having a good aha moment while showing some features that take this further. But they have to continue to the next step to get there. The most important thing You need to reach an aha moment as fast and as smooth as possible. And while getting there, get info from the user about what they care about, so you know how to upsell them. You also need to flex your features as they're going through the onboarding. Then you go to the complete setup step to get to the better version, once they're convinced that this will help them. Part 2: Setup After the user reaches a product they can play around with, they probably still need to continue the setup. Integrations, configuring stuff, etc. The goal here is to have the user build something that they will use/go live with and continue using. In our case they need to: add more data sources add more actions connect to the tools they use You're optimizing to have them go live, get the agent deployed on at least one channel. The metric to measure here is usage. A good onboarding flow gets your user to: Understand your product Understand that it was built for them Understand the value of paying Start using your product in production
Yasser98,868 views • 19 days ago
✅Build a great product ✅Talk about it in public ✅Talk to your customers ✅Tell their stories This is a full customer story with Opal on how they're using Chatbase. Kenneth Schlenker on choosing Chatbase: "We wanted to figure out what parts we can automate with high quality self-serve, and what parts need personal human support. Chatbase has been a great partner for us to do that." It's super impressive what they've been able to build and how much they care about customer experience. I am a very happy user of Opal too, it's my secret to locking in.
Yasser322,677 views • 4 months ago
Today, @Chatbase crossed $8M in ARR. 100% bootstrapped. What started as a side project has grown into a platform trusted by over 10,000 customers. This milestone kicks off the next chapter of Chatbase. Building an AI agent that will become your customer-facing cofounder.
Yasser472,086 views • 9 months ago
Today, we’re announcing the Chatbase x Shopify integration. Shopify brands can now have an AI agent that: • Answers product questions • Pulls real-time order status • Recommends products to drive conversions • Escalates to a human when needed Chatbase just built your shopping assistant, support agent, and sales associate, all in one.
Yasser212,691 views • 6 months ago
Today, we're launching Chatbase Widgets. Here is why we built this: A year ago, AI chatbots only answered simple FAQs. Today, Chatbase agents update subscriptions, schedule appointments, recommend products, and much more. As conversations become more complex, plain text isn't enough. Nobody wants to read a wall of text. Chatbase Widgets are rich, visual components your customers can interact with. Instead of explaining the flight status, it shows a boarding pass. Instead of listing available slots, it opens a bookable calendar. Instead of describing the item, it pulls up the product card. And you can build any widget for your business using our Widget builder! Link to sign up to Chatbase in the comments!
Yasser14,868 views • 2 months ago
> Define an API > Tell the agent when to call the API > Set it live > It verifies the logged in user and makes API calls with their user_id > The user can do anything on your app by asking the AI Agent I think a lot websites and apps will have this option in 2025, instead of clicking on the screen to do something, just ask the agent. "Book a room for me for three days." "Show me the analytics for the past 30 days." "Sell my TSLA stock when it reaches $500." Here is an action that upgrades a subscription in a demo music app built with v0
Yasser55,715 views • 1 year ago
Introducing Chatbase over email! The same Chatbase agent that already understands your business and resolves customer questions in chat can now be deployed on your support email. Want to see it in action? Email us at [email protected] for a special present from Chatbase🎅.
Yasser25,089 views • 8 months ago