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Announcing Chatbase Backstage: a control center for managing your AI customer support agent. Talk to your agent like a teammate to understand what's driving support tickets, update how it responds, deploy new Procedures, and manage workflows in plain English. Backstage is available on iMessage, Slack, and the Chatbase dashboard,... show more

Yasser

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Introducing Chatbase over email! The same Chatbase agent that already understands your business and resolves customer questions in chat can now be deployed on your support email. Want to see it in action? Email us at gift@chatbase.co for a special present from Chatbase🎅.

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Eight million ARR is impressive for any startup. It’s even more impressive when it comes from a small bootstrapped team. That achievement made me look more closely at how Chatbase approaches customer experience. A fairly simple idea sits at the centre of their product. Let customers solve problems through a conversation. No forms or menus, just a clear exchange that leads to an answer or an action. When Yasser showed me how a Chatbase agent learns a company’s knowledge and connects to its internal systems, the value became immediately obvious. It can respond in a tone that matches the brand, escalate the right issues and take meaningful steps instead of handing work back to the customer. The longer term direction is even more interesting. Agents that spot recurring questions. Agents that highlight documentation gaps. Agents that surface product signals that teams usually miss until the problem grows. This is where conversational AI stops being a support tool and becomes an operational insight tool. If customer conversations become the new entry point to a business, tools like Chatbase could change how teams design their entire support workflow. Where do you see the most immediate impact of AI agents in your own organisation?

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Today, we're launching Chatbase Widgets. Here is why we built this: A year ago, AI chatbots only answered simple FAQs. Today, Chatbase agents update subscriptions, schedule appointments, recommend products, and much more. As conversations become more complex, plain text isn't enough. Nobody wants to read a wall of text. Chatbase Widgets are rich, visual components your customers can interact with. Instead of explaining the flight status, it shows a boarding pass. Instead of listing available slots, it opens a bookable calendar. Instead of describing the item, it pulls up the product card. And you can build any widget for your business using our Widget builder! Link to sign up to Chatbase in the comments!

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