A Deaf customer pulls up to a Wendy’s drive-thru… with her order already typed out on her phone. She holds it up to the worker. All they had to do… was read it. Instead? Refused. Told her to come inside. Attitude and all. No patience. No effort. No basic... decency. This isn’t complicated. This is accessibility. This is literally what the ADA is about. It would’ve taken 5 seconds to treat someone like a human being. Do better.show more

@Real_Ames She doesn't know how to read.

@Real_Ames @EL4USA I am so furious as a person with a hearing impairment 😡😡😡😡 @Wendys you need to do better. WE DESERVE RESPECT AND YOU NEED TO EDUCATE YOUR EMPLOYEES. @WithAmericans this is why the ADAA exists right??? Open an investigation, NOW

@Real_Ames Very very bold of you to assume the fast food worker can Read

@Real_Ames You're asking a sub 80 IQ to apply basic logic and come to a reasonable conclusion: READ THE FREAKING MESSAGE. You can't do that. They weren't TRAINED TO THINK. 🧐

@Real_Ames @realNick_777 @Wendys Your employees certainly show a lot of compassion don’t they?

As a teenager I worked at Sonic drive in b4 they had drive thru service. We had a deaf customer who pulled in the stall and would push the button to order. When we answered he would honk his horn. We looked out, recognized the car and would go out retrieve his written order and served him. Yes, it took an extra trip to his car but he was very nice, gracious, and tipped well. Sometimes ppl need a little help. It doesn't hurt to give it.

@Real_Ames YUP

Being deaf myself I can attest that I am treated rudely on a routine basis. It’s because deaf people for the most part don’t look disabled. I read lips which requires you need to be looking at me , no face mask , not talking with your back to me. Some folks get very angry and rude when you explain this, no matter how politely.

@Real_Ames @ZekeGary2 Definitely rude and inconsiderate. The sign at McDonalds instructs people with communication issues to drive directly to the first window. Come on @Wendys, I know you can do better than this.

@Real_Ames @WendlingRichard So she probably has the right to file an ADA lawsuit against them

@Real_Ames She can't read.

@Real_Ames @LeahRain77 It’s always black women. They are azzholes

@Real_Ames Last straw. @Wendys your food has gone down hill & your moral compass as a company is horrific. Never again. I'm sure I'm not the only one

@Real_Ames She has a phone, why didn't she use mobile order?

I ran into a deaf workimg 70 year old or more man at Target Friday...All I needed was qtips...he went for his phone I new instantly Instead of making the man go threw getting his phone and deal with bullshit he didn't need to he already has a gift of talking taken away , I politely tapped his shoulder as he was going for his phone he looked at me and I twisted my fingers near my ear he gave me the biggest smile took me by the hand and kindly walked directly to the qtips. Never did I want to offer such a higher sign of gratitude that he was kind and intelligent i gave him a smile an amen hand fraze 🙏 and shook his hand again he gave me a great big smile . One act of kindness can change someone's hole way of life ...And we have to many assholes in this world today to not give a shit for the elderly or disabled.

@Real_Ames Just going to leave this here after noticing a sign like this at a local McDonald's a few days ago.

@Real_Ames She can’t read. Probably has student loans and was told her entire life she’s brilliant. But the Low IQ CANT READ.

@Real_Ames All she had to do was go inside, hearing impairment or not if there is an issue you go in

@Real_Ames Tell me again how all jobs are worthy of a living wage?

@Real_Ames Perhaps the deaf driver was immobile as well, and that's what she typed on her phone, that mouth-breather at drive-thru window refused to even read.

@Real_Ames Maybe that dumb bitch can't read. 😂🤣

My very first job was working the drive-through at Burger King. I always had this older guy who came through and had his order written down already on a piece of paper. It took no time at all to take care of his order. @Wendys, it seems like your employees need a crash course on ADA!

@Real_Ames I truly hope she enjoys the millions of dollars Wendy’s is about to pay her to avoid an ADA lawsuit

@Real_Ames Such horrible treatment, my uncle is deaf I can’t imagine how bad he has been treated for his disability, shame on that Wendy’s

I said it before and I'll say it again. This lady can't read that's what the issue right now because there's no other reason. I saw something similar where a girl wouldn't count out change for a man who tried to purchase items with change at a convenience store and she flat refused to count the change and I said it then she couldn't count the change because she didn't know how. Things aren't how they used to be folks, and it's only going to get worse from here so hold on and buckle up

Coming inside was the reasonable thing to do, you can't order food at the pick-up window without delaying the line. Just like you shouldn't be ordering 8 burgers in the drive through, just go inside. Be respectful of other people in line. Attitude wasn't neccessary, just a simple request.

@Real_Ames Society is very unaccommodating to deaf people... mainly because they look perfectly fine. I didn't realize this until I became hearing impaired.

@Real_Ames I had a Disabled Marine Vet that was missing most of one leg and could not talk all due to Injuries. After his first visit I gave him my personal cell phone number for him to text me when he came in since I was not always looking outside. He was a regular customer until I retired

@Real_Ames Maybe the worker can't read.

@Real_Ames The clerk couldn’t see what it said. She’s not going to take the phone from the customer’s hand to read it because she might drop it and damage it. The clerk was right to tell the customer to go inside.

@Real_Ames This is why I don't deal with Cashiers at Fast Food places, like McDonalds, Wendy's, Burger King, Etc, as a deaf person, I order with the App or use the Kiosk. If they lose their job because of that, oh well, they didn't provide good service.

@Real_Ames That is not acceptable!

@Real_Ames Can’t read.

@Real_Ames not sure why anybody bothers with fast food anymore. The aggravation isn't worth it. Cost plus awful workers attitudes defeats any and all enjoyment. I would not put anything in my mouth these workers touched.

@Real_Ames Thats def not an appropriate reaction for any employ but can we all agree how fucking rude this def chick is for doing this in the first place? Fuck both sides on this one