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CODEX SKILL THAT TURNS CUSTOMER FEEDBACK INTO A ROADMAP! Most feedback analysis stops at positive or negative. I made a Codex skill that turns support tickets, interviews, surveys, reviews, sales calls, and churn notes into evidence-backed product priorities and credible customer proof. Give it your feedback files and Codex... show more
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![OpenAI member of product staff Alexander Embiricos describes the evolution of "Lord Bottleneck," an internal Codex loop developed by a single staff member that ultimately ended up creating a tight feedback and improvement loop for new user experiences: "This person on the growth team needed to figure out what experiments to run. And they needed to write code to run the experiment. Then they needed to analyze the experiment." "They started using Codex for each separate thing. So they had it run a bunch of analyses, interrogate the data, talk to Codex about the data. Then they would pick an experiment, and ask Codex to write the code. Then they would run the experiment, then ask Codex what the results of the experiment were. Then they would produce a deck." "All steps they were doing individually. They didn't start by saying, 'I'm going to automate this entire thing,' because that's hard and scary. They just started with using Codex to accelerate themselves." "Then, they started connecting all these things together into a giant skill. And one day, they just said [to Codex], 'Why don't you do this every morning?'" "They gave it a name: 'Lord Bottleneck.' Because it's solving the bottlenecks of friction for new users." "Now, every morning, Lord Bottleneck evaluates past experiments, looks at data, proposes some [new] experiments, and offers to the team to run the experiments. The team picks [what experiments to do]. Then Lord Bottleneck is like, 'Ok cool. Here's some code or whatever config that needs to be done,' runs the experiment, and they go and do the same loop the next day." "It's really serious value. I forget the numbers, but it's produced significant company value automatically through Codex."](https://image.24vids.com/tw-2050336898435207307/amplify_video_thumb/2050336722815537152/img/Ir5CaNadgz2uE9hJ.jpg)
![Scott Belsky on the most common mistake founders make when building a product “Every product has what we call a ‘first-mile experience’, which is the part of your product that the most customers will see. And it’s all drop-off from there. What gets people through the first-mile experience? First, you have to empathize with where that customer is at — whether they’re a consumer or an enterprise customer, in the first 30 seconds of that first mile of your product, I guarantee you, they’re lazy, vain, and selfish. They want to get through it fast. They want to look good to their boss or their friends or feel good about themselves. There needs to be some quick hit of feeling successful in that first mile for them to engage further.” Ironically, the first-mile experience is the last thing many companies and product people will focus on. “Typically it’s the final mile before you launch where you’re like, ‘Oh wait, what should the onboarding be?’ or ‘What should the defaults be?’ That’s like a happenstance conversation towards the end of shipping when in fact that’s the only thing that every customer will ever see. So why not nail that?” Scott takes this point even further: “If you can really just nail the first-mile experience of your product — even if after that it’s all kind of crappy — you’re probably in the top 1% of products out there.” Another interesting point Scott makes here is that optimizing the first-mile experience is something that you’ll have to continually work on because your customers change over time. “Your first cohort of customers that used your product, those were early adopters — and your first-mile experience was nailed for them. But [as you’ve grown] this new cohort of customers that started using your product are no longer early adopters. They’re pragmatists. They’re not coming because they like to test and try new products. They’re coming because their boss told them they had to or they read some blog that said this was the best product in the space, and the first-mile needs to be different for them.” Scott sums his point up as follows: “Spend consistent time, forever on that first-mile experience of your product.” Video source: South Park Commons (2025)](https://image.24vids.com/tw-1882048088589951193/ext_tw_video_thumb/1881996049088389120/pu/img/M2RzvVVPylbXtljG.jpg)