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Dealership tech stacks keep expanding. But some leaders say the real challenge is still executing the fundamentals consistently. Ben Saxon, General Manager of Inver Grove Ford, explains why strong operations still start with the basics. “I try to take a step back and look at just the basics and... show more

Car Dealership Guy

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12,944 次观看 • 4 个月前 •via X (Twitter)

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Some operators are looking outside automotive for leadership lessons. Mike Van Ryn, Vice President of Talent Development at Zeigler Auto Group, explains how bringing in leaders from sports, business, and other fields is shaping dealership culture. " A lot of these speakers have gone through hard times, and we've had that in the automotive industry over the years. Where we need resiliency, but a lot of it's about mindset and how they really look at a situation and a challenge as an opportunity, and we really learned that." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner GreatAmerica! Check them out by visiting:

Some operators are looking outside automotive for leadership lessons. Mike Van Ryn, Vice President of Talent Development at Zeigler Auto Group, explains how bringing in leaders from sports, business, and other fields is shaping dealership culture. " A lot of these speakers have gone through hard times, and we've had that in the automotive industry over the years. Where we need resiliency, but a lot of it's about mindset and how they really look at a situation and a challenge as an opportunity, and we really learned that." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner GreatAmerica! Check them out by visiting:

Car Dealership Guy

13,714 次观看 • 5 个月前

" My top 3 out of 5 videos sent and viewed in my store were from sales managers. These guys pull the car up, present the numbers transparent, send the customer the link and the view rate is over and over again." Dealership video strategy is shifting upstream to leadership. Nino Sita, General Manager at Lindsay CDJR, explains how manager-recorded videos are improving customer response rates. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

" My top 3 out of 5 videos sent and viewed in my store were from sales managers. These guys pull the car up, present the numbers transparent, send the customer the link and the view rate is over and over again." Dealership video strategy is shifting upstream to leadership. Nino Sita, General Manager at Lindsay CDJR, explains how manager-recorded videos are improving customer response rates. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

Car Dealership Guy

16,429 次观看 • 6 个月前

" Willingness to have some conflict and have people that are beneath you, that are subordinates of the boss, let 'em have their voice and let 'em say what's really on their mind and not be afraid of getting fired." Some dealer groups are rethinking how culture is built. Rob Studebaker, General Manager of Treasure Valley Subaru, breaks down how internal culture is translating into measurable results. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

" Willingness to have some conflict and have people that are beneath you, that are subordinates of the boss, let 'em have their voice and let 'em say what's really on their mind and not be afraid of getting fired." Some dealer groups are rethinking how culture is built. Rob Studebaker, General Manager of Treasure Valley Subaru, breaks down how internal culture is translating into measurable results. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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19,040 次观看 • 6 个月前

AI vendors are flooding the dealership market. The challenge? Few explain how they actually integrate with the systems dealers already use. Yogesh Darji, Founder & CEO of AgentDynamics, explains how operators should evaluate AI vendors. " You need to understand that vendors who are claiming that they're the number one automotive AI companies, I would be very skeptical of them. You need to ask them the right questions, look at the backgrounds of the founder, the team, the engineering team, and what their support is going to look like." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

AI vendors are flooding the dealership market. The challenge? Few explain how they actually integrate with the systems dealers already use. Yogesh Darji, Founder & CEO of AgentDynamics, explains how operators should evaluate AI vendors. " You need to understand that vendors who are claiming that they're the number one automotive AI companies, I would be very skeptical of them. You need to ask them the right questions, look at the backgrounds of the founder, the team, the engineering team, and what their support is going to look like." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

Car Dealership Guy

10,771 次观看 • 5 个月前

" I think one of the fundamental questions that we're not asking as a dealership world and a car salesman, is how do we make consumers' lives easier?" Some dealers argue third party negotiators shouldn’t exist. Tomislav Mikula, Founder of Delivrd, breaks down what their growth says about how difficult the buying process still is. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

" I think one of the fundamental questions that we're not asking as a dealership world and a car salesman, is how do we make consumers' lives easier?" Some dealers argue third party negotiators shouldn’t exist. Tomislav Mikula, Founder of Delivrd, breaks down what their growth says about how difficult the buying process still is. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

Car Dealership Guy

13,025 次观看 • 4 个月前

"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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19,838 次观看 • 6 个月前

"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

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17,022 次观看 • 1 个月前

" The biggest shocker to me is that consumers didn't care about savings at all. It was like out of the top four or five things, it was number five. People cared more about the time, the energy, the anxiety than anything else and most people said, based on the service, that if I saved them five grand, I could take half of it." Some car buyers are choosing to work with third party negotiators. Tomislav Mikula, Founder of Delivrd, explains why certain dealers still take the call to move deals faster without the usual back and forth. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

" The biggest shocker to me is that consumers didn't care about savings at all. It was like out of the top four or five things, it was number five. People cared more about the time, the energy, the anxiety than anything else and most people said, based on the service, that if I saved them five grand, I could take half of it." Some car buyers are choosing to work with third party negotiators. Tomislav Mikula, Founder of Delivrd, explains why certain dealers still take the call to move deals faster without the usual back and forth. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

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37,567 次观看 • 4 个月前

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

The fight between dealerships and independent repair shops is becoming a trust battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

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24,861 次观看 • 6 个月前

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest *gaps* in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest gaps in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

Car Dealership Guy

19,005 次观看 • 4 个月前

"This is serious. This system is not a good system for America. It's wrong, and we cannot sit back on our hands and let it just be that way." Some dealers see temporary direct sales approvals as signals of deeper structural shifts. Don Hall, CEO of the Virginia Automobile Dealers Association, explains how short-term regulatory moves can affect longer-term interpretations of franchise protections. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting

"This is serious. This system is not a good system for America. It's wrong, and we cannot sit back on our hands and let it just be that way." Some dealers see temporary direct sales approvals as signals of deeper structural shifts. Don Hall, CEO of the Virginia Automobile Dealers Association, explains how short-term regulatory moves can affect longer-term interpretations of franchise protections. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting

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23,070 次观看 • 7 个月前

AI tools are flooding auto retail— But only some are proving their worth. Nick Perdikis, CEO of Inride, explains how running side-by-side pilots helps reveal which use cases actually deliver ROI. "We didn't come out of this with AI on the forefront. It was really about serving this other need within the automotive space. And we built something as a result of trying to manage the amount of bandwidth and deal flow that we were seeing coming into the business." "We found that the results were incredibly more beneficial towards the AI side, the cost per lead, the outreach, the 24/7 continuous operation, where you can respond anytime of day somebody wants to talk to you, to being able to support our sales team right through the AI mechanisms and tools." "There's a low barrier to entry, but there's a lot of nuances that you have to be very careful of when it comes to AI." Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino - Thank you to our partner Inride! Check them out by visiting

AI tools are flooding auto retail— But only some are proving their worth. Nick Perdikis, CEO of Inride, explains how running side-by-side pilots helps reveal which use cases actually deliver ROI. "We didn't come out of this with AI on the forefront. It was really about serving this other need within the automotive space. And we built something as a result of trying to manage the amount of bandwidth and deal flow that we were seeing coming into the business." "We found that the results were incredibly more beneficial towards the AI side, the cost per lead, the outreach, the 24/7 continuous operation, where you can respond anytime of day somebody wants to talk to you, to being able to support our sales team right through the AI mechanisms and tools." "There's a low barrier to entry, but there's a lot of nuances that you have to be very careful of when it comes to AI." Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino - Thank you to our partner Inride! Check them out by visiting

Car Dealership Guy

22,513 次观看 • 10 个月前

"I wanna make sure dealers step up, stand out, and speak up. Recognize the franchise system is under attack." A single regulatory decision is cracking the door on OEM go-direct sales. Don Hall, CEO of the Virginia Automobile Dealers Association, explains why this moment could set a precedent with nationwide consequences for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting

"I wanna make sure dealers step up, stand out, and speak up. Recognize the franchise system is under attack." A single regulatory decision is cracking the door on OEM go-direct sales. Don Hall, CEO of the Virginia Automobile Dealers Association, explains why this moment could set a precedent with nationwide consequences for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting

Car Dealership Guy

33,324 次观看 • 7 个月前

" It costs more to fix cars these days. Tesla created their own insurance because of the incredible risk when it comes to electric vehicles. So that's really the primary reason that insurance has gone up, and really it's going to track what the inflation trends are over the next year." Auto insurance is no longer a *background cost* in the car deal. Christopher Pres, VP, Automotive Distribution of Polly, explains how insurance is becoming a new lever in F&I. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Polly! Check them out by visiting:

" It costs more to fix cars these days. Tesla created their own insurance because of the incredible risk when it comes to electric vehicles. So that's really the primary reason that insurance has gone up, and really it's going to track what the inflation trends are over the next year." Auto insurance is no longer a background cost in the car deal. Christopher Pres, VP, Automotive Distribution of Polly, explains how insurance is becoming a new lever in F&I. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Polly! Check them out by visiting:

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41,504 次观看 • 6 个月前

FTC pricing changes are becoming one of the biggest conversations in auto retail. Colin Kubik, Partnerships at Car Dealership Guy, explains how dealers inside CDG Circles are already adapting pricing strategy and operations. " A lot of dealers understand that they have to pivot, right? And so many are moving to putting that doc fee into, like, internal packs or going to single-number advertising pricing." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

FTC pricing changes are becoming one of the biggest conversations in auto retail. Colin Kubik, Partnerships at Car Dealership Guy, explains how dealers inside CDG Circles are already adapting pricing strategy and operations. " A lot of dealers understand that they have to pivot, right? And so many are moving to putting that doc fee into, like, internal packs or going to single-number advertising pricing." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

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12,630 次观看 • 3 个月前

Speed to lead is still a massive issue in automotive, even with new technology entering the space. Yogesh Darji, Founder & CEO of AgentDynamics, breaks down the way automation can work alongside a team to handle high-volume work. "What you need to do is need to connect all these systems together and build a seamless communications experience to handle these conversations. Think of it as an AI BDC that works alongside your team." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

Speed to lead is still a massive issue in automotive, even with new technology entering the space. Yogesh Darji, Founder & CEO of AgentDynamics, breaks down the way automation can work alongside a team to handle high-volume work. "What you need to do is need to connect all these systems together and build a seamless communications experience to handle these conversations. Think of it as an AI BDC that works alongside your team." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

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15,016 次观看 • 5 个月前

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

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25,282 次观看 • 1 个月前

" There was a Harvard business study that showed that if you respond to an internet lead within one minute, you have a 391% higher chance of converting that lead." Internet lead conversion is still a major challenge for dealerships. One operator says the answer came down to two things— Speed and video. Hicks Layton, Finance/Sales Manager at Hicks Automotive Group, breaks down how his team increased conversion from 5% to 15%. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

" There was a Harvard business study that showed that if you respond to an internet lead within one minute, you have a 391% higher chance of converting that lead." Internet lead conversion is still a major challenge for dealerships. One operator says the answer came down to two things— Speed and video. Hicks Layton, Finance/Sales Manager at Hicks Automotive Group, breaks down how his team increased conversion from 5% to 15%. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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39,209 次观看 • 4 个月前

“The manufacturers put tremendous pressure on the dealers to utilize brokers because they have to hit their quotas… and not necessarily about what it does to the value of the franchise.” Auto brokers are resurfacing as a friction point in some state markets. Laura Perrotta, President of NJ CAR, explains what this means for the franchise sales model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

“The manufacturers put tremendous pressure on the dealers to utilize brokers because they have to hit their quotas… and not necessarily about what it does to the value of the franchise.” Auto brokers are resurfacing as a friction point in some state markets. Laura Perrotta, President of NJ CAR, explains what this means for the franchise sales model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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16,539 次观看 • 6 个月前