Car Dealership Guy
@GuyDealership • 437,605 subscribers
The voice of auto retail | news, intelligence & industry insight
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Tesla’s direct-to-consumer model is leaving many drivers in frustration. Don Hall, CEO of the Virginia Automobile Dealers Association, breaks down why the franchise system still protects the customer. "The truth of the matter is this: we live in your communities, we're part of your communities, we've been around for generations, and we give a damn about our communities." "The fact of matter is that Tesla's model is not a model that gives you the kind of buying experience that you're entitled to and should have." "With franchise system, you got a choice, and you got a lot of folks who will compete and will do whatever it takes to earn your business and trust." - Thank you to our partner Impel! Check them out by visiting
Car Dealership Guy1,068,214 views • 1 year ago
"Absolutely inexcusable why Colorado would approve (Scout selling direct to consumer). The franchise model provides the most value for the consumer. So why a manufacturer would wanna pursue it in the first place just doesn’t make sense to me." Scout’s approval to sell direct in Colorado is raising new questions for franchise dealers. Josh Johnson, CEO of Don Johnson Auto Group, breaks down what this means for dealer-OEM relationships. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
Car Dealership Guy546,078 views • 9 months ago
Nearly 7 in 10 of Carvana’s new CDJR registrations are Jeeps. Chris Wood, VP Client Strategy (Automotive) at LocaliQ, says Carvana is loading up where it can carry more inventory than local dealers, while staying lighter on Ram trucks. “70% of Carvana's new car sales from May through August was Jeep, and that's compared to 49.7% nationally.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CarMax! Check them out by visiting:
Car Dealership Guy24,600 views • 11 days ago
Emergency Press Conference: Over 50% of US Car Dealers Are Shut Down Due To Cyber Attack
Car Dealership Guy674,801 views • 2 years ago
“In our overall warranty score, in our process, there's checks and balances in place now in order to ensure that everything is being done appropriately.” Every warranty RO now gets reviewed before it closes at this Ford store. Eddie Palomba, Parts and Service Director at McGovern Automotive, says the added checks are improving claim accuracy and cutting down on unnecessary straight-time work. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CarMax! Check them out by visiting:
Car Dealership Guy14,329 views • 11 days ago
Nobody wants to get a bad car deal. The new CARS rule, set to go in effect this summer, would require dealers to present final out-the-door pricing to customers upon request. But there’s a problem - It puts dealers in a tight spot if they don’t yet know the specifics of a deal. With $50,000 penalties for each violation, things could get ugly. Fast. Geoff Pohanka, Chairman of Pohanka Automotive Group and former Chairman of the National Automobile Dealers Association (NADA) shares his opinion on the proposed rule in <45 seconds.
Car Dealership Guy669,955 views • 2 years ago
Why Your Dealership's Software Stack Is About to Collapse My Conversation with Mike Gilson, CEO of Conversica: 0:55 San Francisco Was A Zombie Apocalypse. 4:30 Dealers Say Fragmentation Is The Biggest Issue. 5:40 Acquisitions Create DMS Chaos. 6:30 Ripping Out A DMS Is Open Heart Surgery. 7:35 Software Is Becoming Conversational. 10:55 CDP And CRM Will Collapse Into One. 13:00 DMS Stays, Everything Else Goes. 15:50 Context Is The Fuel That Powers AI. 18:00 Precision Strikes Beat Generic Blasts. 20:00 CDPs Predict But Can't Explain Why. 22:15 Industry Will Laugh At Today's Dysfunction. 28:50 64% Of Buyers Now Use LLMs. 33:05 Dealerships Aren't Discoverable By LLMs.
Car Dealership Guy18,279 views • 19 days ago
Digital Retailing Was a Broken Promise. Here's What Finally Fixed It. Sam D'Arc's conversation with Noah Lee, Director of Product Consulting for Multi-Solution Sales at Cox Automotive: 0:00 AI Agents Skip Stores Without Upfront Prices. 4:35 Dirty Data Would Take Years To Clean Manually. 6:00 Old Data Sets Kill Trust And Opt-Ins. 11:55 Online To In-Store Is Still Broken. 13:30 Over 80% Want To Buy Online. 13:45 85% Of Customers Redo Steps At The Store. 14:30 Digital Deals Close 46% Higher. 14:35 Digital Deals Bring 26% More Gross. 16:30 Digital Retailing Was A Fake Promise. 20:00 AI Agents Filter You Out Too. 20:45 Digital Shoppers Negotiate Less. 21:30 Throughput Matters More Than Anything. 25:10 People Are The Biggest Block To Change.
Car Dealership Guy12,582 views • 12 days ago
20%. That’s how much more expensive a "quick lube" is than a dealership service center (according to Ryan Maher, a car dealer and the CEO of BizzyCar). But even though some quick lube shops are more expensive... Many customers still opt for them. Why? They're fast and convenient. There's a lesson in there.
Car Dealership Guy338,791 views • 2 years ago
"Dealers are taking $3,000, $5,000, even $7,000 losses per vehicle to sell through brokers — some are averaging a $3,000 loss on every car — and it’s decimating dealer profitability." Broker transactions are becoming a growing *flashpoint* in some markets. Jake Lebowitz, Partner/Dealer Principal of Raceway Kia and Paul Sansone Jr, Owner of Sansone Jr Auto Group, break down how some dealers are taking $3,000+ losses per unit to feed broker volume. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
Car Dealership Guy96,667 views • 8 months ago
The police just might be parked in your driveway... Ford just patented newly developed camera technology that could turn all of their new cars into rolling police informants. Basically, they submitted a proposal to the US Patent and Trademark Office to equip new cars with cameras and sensors that could detect speeding violations of other drivers… But it wouldn’t stop there. The system could (in theory) then automatically share the data with local police. This Orwellian future is far from reality… But question remains if it would even be possible to prosecute moving violations without the presence of an officer witness.
Car Dealership Guy239,674 views • 2 years ago
$200. That’s all it would take for the average consumer to save on their monthly payment for them to consider a Chinese car like BYD says Alan Haig. Average car buyers don’t care where their car was made if it pays for their groceries for the week. And China knows this. Alan Haig, President of Haig Partners, explains in <30 seconds:
Car Dealership Guy249,052 views • 2 years ago
