Here’s how to get your Moniepoint Virtual card. #MadeForYourProgress #bankwithmoniepoint

@moniepointng please refund me my money , it’s already 72hrs Please reverse my money for me , I’m tired of all this stress

Hi there, apologies for the inconvenience experienced. Please be informed that you will be contacted via DM for more information on your complaint. Avoid interacting with unverified social media handles. Thank you.

Moniepoint my money 2.4m was just stolen from my account and transferred to other accounts. Please help

Hello there, thank you for contacting Moniepoint. We are sorry to learn you were defrauded. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

No handle was interacted with

Contacted shortly since yesterday. Told yall to block the account and the scammer still removed 250k after reporting. Shebi you guys are now arresting people that speak up. Yall will learn

Hello there, thank you for contacting Moniepoint. We are sorry to learn you were defrauded. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

And still no reply. We know where we will meet. Idiots

Hi Monister, thank you for reaching out to Moniepoint. Your request has been received and will be attended to shortly Thank you.

I cannot login into my account for hours now. What is causing this??

Hello Daniel, we are sorry about this experience. Please send us a DM for assistance. Avoid interacting with unverified social media handles. Thank you.

I have sent a dm

moniepoint I applied for a loan and I got a breakdown of my repayment 205,666 naira now I'm supposed to pay on the 27th being today but rather I paid on the 11th of April 2026 now getting to 27th April you people now locked My account and removed all my money total of extra 63k

Hi Joseph, thank you for contacting Moniepoint. We are sorry to learn about your experience. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

I'm waiting please 🙏

Hello Joseph, we are sorry to learn of the inconvenience experienced with the loan repayment. Please be informed that a DM has been sent to assist you further. Kindly provide the requested details so we can proceed with your complaint. Thank you.

@officialEFCC @vdmempire @vdm @cenbank it has been 2 months + that @moniepointng blocked my account and holding my money. The BRM has blocked me on WhatsApp. @moniepointng should open my account.

@officialEFCC @vdmempire @vdm @cenbank Hello Omojare, thank you for contacting Moniepoint. We are sorry to learn of this experience. Kindly send a DM for further assistance. Please avoid interacting with unverified social media handles or SMS or clicking links requesting your OTP, BVN, or password.

@moniepoint you guys should respond to dms

@moniepoint Hi Sammy_trad, thank you for reaching out to Moniepoint. Your request has been received and will be attended to shortly Thank you.

Remind your CEO to always think before he speaks. That’s just what I want to tell you people. You use random people as agents and pay them on commission talking about trying to fill role of 500 staffs. Fact is you can’t pay😀

Stop downplaying our graduates!!!

How many days does it takes for refund I was Debited for over 48 hours no refund even after complaining to your customer service

Hello Emmanuel, thank you for contacting Moniepoint. We are sorry to learn of this experience. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

I'm waiting

Good evening someone paid money to my old account of which am not using again because the sim am using have issue so I changed it to a new account. The money didn't reflex to that new account.

Hi Eyo, we are sorry to learn of the inconvenience experienced with your transaction. Please be informed that a DM has been sent to assist you further. Kindly provide the requested details so we can proceed with your complaint. Avoid interacting with unverified social media...

I was debited but never received cash from atm machine

Hello Ademola, we apologize for the experience with your transaction. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

Please check your dm

Hello there, we are sorry to learn about your experience with your transaction. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Thank you.

I can't log in to my account. What it the problem

Hello Sunday, thank you for contacting Moniepoint. We apologize for your inability to access your account. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

@moniepointng please you guys should refund me my 100k , I have called , I have emailed and all , but not way Please forward me back my money pls

Hi there, we are sorry to learn about the inconvenience experienced with your transaction. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Thank you.

Hi Moniepoint I’m having issue with upgrading my account account which I believe you could solve for me because I’ve forwarded this issue to customer care but the won’t pick up Kindly help over this and help uplift the account so I can upgrade it from 1-2

Hi there, we are sorry to learn of the experience with your account. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Avoid interacting with unverified social media handles.

Thanks for the feed back , but I have done that but no response

Why is it that you guys always love trouble? Why are you declining? Do you want to eat the money. Refund my money na 5:01 PM

Hello there, we are sorry to learn about your experience. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Avoid interacting with unverified social media handles or clicking links.

good day @moniepointng . Two times transaction and the money wasn’t received but it was debited from the sender account and I’m sending mails without receiving appropriate response. 9058958929

Hi there, we are sorry to learn of the experience with your transaction. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Avoid interacting with unverified social media handles.

Why are you holding my money over 30mins!!!

@Martinsiydg Hi Martins, thank you for contacting Moniepoint. We are sorry to learn about your experience. Please contact us via DM for further assistance with your complaint. Thank you.

What did I do to you guys at moniepoint

@afcwavey Hello there, we sincerely apologise for the experience leading to your complaint. Kindly send us a DM to enable us resolve your complaint. We await your response. Thank you.

Hello, please why is my transaction history gone from my mobile app

Hello @WilliamsAdedot6, thank you for contacting Moniepoint. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

Dear @moniepointng I do not like the ₦10 charge plus ₦0.75 VAT for every single transaction one makes with your app, other Online banks don't do this, it's soo inconveniencing

Hello @UbanwaR14696, thank you for contacting Moniepoint. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

@moniepointng is a rubbish bank!

Hello there, thank you for contacting Moniepoint. We are sorry to learn of your experience with our service. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

Him still haven't receive it, what's happening?

@GuyLikeJohn20

More than 24 hours the person still haven't receive the money, what's now the problem?

Hello John, thank you for contacting Moniepoint. We are sorry to learn of this experience with your transaction. A DM will be sent to you for further assistance. Please avoid interacting with unverified social media handles or SMS or clicking links requesting your OTP.

Check your DM now

Reply your DM

Hello Michael, thank you for contacting Moniepoint. Kindly note that we have yet to receive your DM. Please recheck. Avoid interacting with unverified social media handles or SMS or clicking links requesting your OTP, BVN, or password.

You don’t want to reply it

I reported a wrong transfer and was given Ticket ID: AOSED-139440, but I’ve only received repeated responses with no actual update.This is urgent and time-sensitive. Please confirm if a lien has been placed on the recipient’s Zenith Bank account and what steps have been taken

Hello Oluchi, we are sorry to learn about your experience. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Avoid interacting with unverified social media handles, SMS, or clicking links requesting your OTP.

Please return my money, your stupid in app costumer care is terrible, how can I receive alert of money I sent my myself and it's not reflecting in the account

Hi Meshak, apologies for the inconvenience experienced. Please send us a DM with the receipt of the transaction. Avoid interacting with unverified social media handles. Thank you.

Check DM

@moniepointng Have been having issues with my account I opened a savings account then I canceled it but money haven't been refunded back this kind of frustrating

Hi Dylan, thank you for contacting Moniepoint. We are sorry to learn about your experience. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

The ABOVE TRANSACTION WAS AN ERROR TRANSFER. I WANTED TO TRANSFER TO (8061698052-OPAY- KINGSLEY EZEJA IKECHUKWU) BUT i mistakely send to (8061698052-moniepoint- ONUIGBO VICTORIA ) PLS IS THERE ANY WAY YOU CAN HELP ME REACH OUT AND HELP ME PLEASE. THANK YOU.

@vdmempire Hello there, we are sorry to learn about your erroneous transaction. Please note that we have received your request via DM, and a response will be provided shortly. Avoid interacting with unverified social media handles. Thank you.

I was to receive an alert from someone helping me send my school fees which u guys did not allow overdraft and someone decided to pay for my fee and u guys are yet to credit me ,you guys are pure thief and irresponsible @moniepointng

Hi there, we are sorry to learn of the experience with your transaction. Kindly note that the resolution is being prioritized, and feedback will be provided via DM once it is completed. Avoid interacting with unverified social media handles.

Please kindly refund my money

Hi Joel, we are sorry to learn of the inconvenience experienced with your transaction. Please be informed that a DM has been sent to assist you further. Kindly provide the requested details so we can proceed with your complaint. Avoid interacting with unverified social medi...

This is the ref no: 000016260504135922001940211843

@moniepointng I made a transfer from my Opay account to a wrong moniepoint account since February. Please kindly assist for procedures to recover my money. Thank you

Hi there, we are sorry to learn of the inconvenience experienced with your transaction. Please be informed that a DM has been sent to assist you further. Kindly provide the requested details so we can proceed with your complaint. Avoid interacting with unverified social med...

Dear @moniepointng it's so disappointing that until now, nothing has been done to my complaint of over 1year. How can we stop crime in the Country if our financial institutions can't help with the apparatus at hand. What happens to BVN @cenbank @icpcnigeria

@cenbank @icpcnigeria Hello Steven, we sincerely apologise for the experience leading to your complaint. Kindly send us a DM to enable us resolve your complaint. We await your response. Thank you.

@PowersofOld @cenbank @icpcnigeria Holding someone’s money and not letting them make use of their funds! Thieves

@PowersofOld @cenbank @icpcnigeria Hello there, thank you for contacting Moniepoint. We are sorry to learn of your experience with your transaction. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

Still more than 24 hours the person still haven't receive the money, what's now the problem?

Hello John, thank you for contacting Moniepoint. We are sorry to learn of this experience with your transaction. A DM will be sent to you for further assistance. Please avoid interacting with unverified social media handles or SMS or clicking links requesting your OTP.

Refund this money or send it to receiver, him complaining that his haven't receive it yet... What's the problem?

Hi John, we are sorry to learn of the experience with your transaction. Please review your message settings to enable us to send a DM. Avoid interacting with unverified social media handles.

@moniepointng You guys can do better, I did a transaction using your pos. It's been three days now. The money still not reflected even after showing successful.

Hello there, we apologize for the inconvenience experienced. Please note that you will be contacted shortly. Avoid interacting with unverified social media handles. Thank you.

@moniepointng Pls do