Loading video...

Video Failed to Load

There was a problem loading this video. This could be due to a temporary network issue or the video might be unavailable.

Introducing Customer Requests › Capture customer feedback › Understand user needs at scale › Build what customers actually want

Linear

105,642 subscribers

3,148,956 views • 1 year ago •via X (Twitter)

Science & Technology Education News & Politics

Anya Rossi• Live Now

Private livecam show

9 Comments

Guillermo Rauch1 year ago

🔥

Lee Robinson1 year ago

Love this

Brotzky1 year ago

Love first class support for this. Thank you 🙏

Chris Frantz1 year ago

yes

Mert Yerekapan1 year ago

great! now please have a replacement for jira service request management. i think it would tie to this great & help us completely replace jira. happy to chat!

Brandon 🚀 Flightcontrol1 year ago

will you be adding a public issue portal where people can see, vote, and add new requests?

Raphael Fleckenstein1 year ago

It's so exciting what's possible now with combo of Linear and Productlane, showing the right parts of call recordings, getting the feedback from the portal directly on the Linear issue, showing the customers who requested the feature in the Changelog etc. :)

Jason1 year ago

This looks so good, nice work!

Bruno Hiis1 year ago

yikes @productlane

Related Videos

Customer Requests has been upgraded with powerful new capabilities: + Add requests directly to projects + Subscribe to individual customers

Customer Requests has been upgraded with powerful new capabilities: + Add requests directly to projects + Subscribe to individual customers

Linear

36,668 views • 1 year ago

linear_agent_cx.mp4 How Ivy on our Customer Experience team works with Linear Agent: • Contextualizing customer feedback • Writing documentation • Creating macros for support

linear_agent_cx.mp4 How Ivy on our Customer Experience team works with Linear Agent: • Contextualizing customer feedback • Writing documentation • Creating macros for support

Linear

45,354 views • 2 months ago

💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy.

💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy.

Marty Kausas

31,338 views • 7 months ago

Stop deflecting customer requests and start solving them with agentic AI. By bringing AI agents directly to your customers, we are introducing a concierge-style way of providing customer service. Learn more in the 2026 AI agent trends report →

Stop deflecting customer requests and start solving them with agentic AI. By bringing AI agents directly to your customers, we are introducing a concierge-style way of providing customer service. Learn more in the 2026 AI agent trends report →

Google Cloud

11,693 views • 2 months ago

Every automaker is racing to build the future of auto— But few are stopping to ask what the customer *actually* wants. Jack Hollis, former COO of Toyota Motor North America, explains why the real edge is solving for customer needs.

Every automaker is racing to build the future of auto— But few are stopping to ask what the customer actually wants. Jack Hollis, former COO of Toyota Motor North America, explains why the real edge is solving for customer needs.

Car Dealership Guy

22,406 views • 1 year ago

Customers are very good at telling you what they'd add. They're terrible at identifying what should be removed. And you don't end up with a good product just by adding everything. Don't act on customer requests, act on their behalf.

Customers are very good at telling you what they'd add. They're terrible at identifying what should be removed. And you don't end up with a good product just by adding everything. Don't act on customer requests, act on their behalf.

DHH

107,277 views • 1 year ago

Introducing Initiatives. Coordinate strategic product efforts and monitor their progress at scale.

Introducing Initiatives. Coordinate strategic product efforts and monitor their progress at scale.

Linear

1,533,154 views • 2 years ago

We appreciate our customers' feedback. Thank you for choosing us, and we will continue to provide the best customer experience. #OPayBeyondBanking #OPay

We appreciate our customers' feedback. Thank you for choosing us, and we will continue to provide the best customer experience. #OPayBeyondBanking #OPay

OPay

17,289 views • 2 years ago

We appreciate our customers' feedback. Thank you for choosing us, and we will continue to provide the best customer experience. #OPayBeyondBanking #OPayloyaltycustomers

We appreciate our customers' feedback. Thank you for choosing us, and we will continue to provide the best customer experience. #OPayBeyondBanking #OPayloyaltycustomers

OPay

13,737 views • 2 years ago

Introducing our new integration with Stripe’s customer portal. Your customers can now manage their billing and plans, all within chat.

Introducing our new integration with Stripe’s customer portal. Your customers can now manage their billing and plans, all within chat.

Yasser

80,894 views • 9 months ago

OpenAI's Bob McGrew: Build Demos That Make Customers Want to Grab It⁣ ⁣ "A really good demo creates desire in the customer. They have to see what you're doing and just want to reach out and grab it." — Bob McGrew

OpenAI's Bob McGrew: Build Demos That Make Customers Want to Grab It⁣ ⁣ "A really good demo creates desire in the customer. They have to see what you're doing and just want to reach out and grab it." — Bob McGrew

Overlap: Business & Tech

22,202 views • 9 months ago

Goil customer expresses immense surprise and excitement about the OMC’s latest customer service at the Nima station, where customers can get free breakfast after purchasing fuel.

Goil customer expresses immense surprise and excitement about the OMC’s latest customer service at the Nima station, where customers can get free breakfast after purchasing fuel.

SIKAOFFICIAL🦍

85,799 views • 5 months ago

When a customer requests latte art on AMERICANO😭

When a customer requests latte art on AMERICANO😭

lea

2,197,607 views • 2 months ago

Cracker Barrel CEO claims that customer feedback has been "overwhelmingly positive"

Cracker Barrel CEO claims that customer feedback has been "overwhelmingly positive"

Defiant L’s

707,419 views • 10 months ago

Introducing Forms 🗳️ Capture requests, feedback, or anything else, right in Notion. Then, analyze and take action all in one place. You get unlimited forms, for free!

Introducing Forms 🗳️ Capture requests, feedback, or anything else, right in Notion. Then, analyze and take action all in one place. You get unlimited forms, for free!

Notion

250,637 views • 1 year ago

The product roadmap is getting replaced by direct customer input in the AI era. jack on what changes when the product IS the conversation: "When your interface is a conversation with your customer, instead of this visual navigation, you suddenly get this amazing fidelity of, like, what do our customers actually care about?"

The product roadmap is getting replaced by direct customer input in the AI era. jack on what changes when the product IS the conversation: "When your interface is a conversation with your customer, instead of this visual navigation, you suddenly get this amazing fidelity of, like, what do our customers actually care about?"

Brian Halligan

38,619 views • 2 months ago

Even Customer care needs care😭😭

Even Customer care needs care😭😭

LIVELY

52,570 views • 1 year ago

Quick video on how I use Linear Agent in product work. For feature requests, I want to understand the broader pattern, not just react to one ask. Here, it pulled from 40k+ customer requests to help me think through whether Linear should have team docs.

Quick video on how I use Linear Agent in product work. For feature requests, I want to understand the broader pattern, not just react to one ask. Here, it pulled from 40k+ customer requests to help me think through whether Linear should have team docs.

Karri Saarinen

236,362 views • 2 months ago

Funny Because customer actually won this battle

Funny Because customer actually won this battle

Bonnie Bun-Buns (March Season)

154,741 views • 5 months ago

Giga () is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale. In this interview with YC's Harj Taggar, co-founders Varun Vummadi and Esha share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience. 02:25 – What Giga Does and Who It Serves 05:10 – Building Emotionally Intelligent AI Agents 08:15 – Real-Time Responses at Enterprise Scale 11:45 – Designing for Compliance and Security 15:00 – Human-Quality Conversations at Machine Speed 18:20 – Lessons from Early Customer Deployments 22:10 – Powering the Next Generation of Support 26:45 – What It Takes to Build for the Enterprise 30:15 – The Future of Customer Experience 33:40 – Advice for Founders Building in AI

Giga () is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale. In this interview with YC's Harj Taggar, co-founders Varun Vummadi and Esha share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience. 02:25 – What Giga Does and Who It Serves 05:10 – Building Emotionally Intelligent AI Agents 08:15 – Real-Time Responses at Enterprise Scale 11:45 – Designing for Compliance and Security 15:00 – Human-Quality Conversations at Machine Speed 18:20 – Lessons from Early Customer Deployments 22:10 – Powering the Next Generation of Support 26:45 – What It Takes to Build for the Enterprise 30:15 – The Future of Customer Experience 33:40 – Advice for Founders Building in AI

Y Combinator

241,146 views • 7 months ago