Passenger Experience Manager, Sue, Steps in to Help Emotional Man

Wish the retard that stole this footage didn’t keep getting message received notifications

“Stay seated, I’m not the Queen.” Oh, you might be.

This woman is a star! What airline does she work for. Just from watching these videos I’m a future flyer

Turn off yr notifications next time u screen record pal

So, you’re in the UK illegally as your visa ran out years ago, but you thought you would just ignore UK Laws.

So you've been living in the country for 2 years illegally, and the laws have finally started applying to you, and the first thing you do is resort to tears. You are a proper woman....

Lmao come to America. You can come here have a kid and stay forever for free.

Why don’t people turn on do not disturb before screen recording? Idiot, I don’t want to hear your dumb notifications from your furry group chat.

Damn bro maybe you should have immigrated legally.

So your visa ran out 2 years ago and you don’t see that as the main problem lol

Retard should have just showed up illegally and demanded a house, a stipend, and full benefits. All he would have had to have done was pray on a rug and scream allah akbar

Saffas are notorious for letting visas lapse and just stay in the UK. He knew full well he was an illegal there and only tried to fix it cause he got caught

so he's been an illegal immigrant for 2 years, shouldn't he be deported by the UK government

True lady and a smart lady in charge with a heart. We need more people like her. ♥️

For those of you watching, this is false information. You CANNOT claim the 24hr rule if the flight leaves within 24hrs. They probably got their money back due to the denied boarding causes

In world full of karen - be sue

What a weak cunt

Mate just go see keir hell get ye a 5 star hotel for a few years. No id? No problem just make up a new name and keir will forge an id for you and if you want you could shave a few years off of your age while you're at it. Just say your desired age and youll be back in school asap

He's the wrong color. If o only he was brown, he could get free everything in the UK, no visa needed!

“Stay seated Im not the Queen” is absolutely gold

I’ve seen a few clips of this lady doing the round in Heathrow and helping stranded passengers. She’s so competent, professional and kind, the airport are lucky to have her 🫶🏼🫶🏼🫶🏼🫶🏼

NOBODY’S problem/fault to figure out how to travel, except your own. He had every opportunity to look into the logistics of this, and google whatever he wanted, but he chose not to. Now he’s everyone ELSE’S problem. Great mature adult behavior to encourage.

Oh my goodness I love this lady Sue. Thank you so much. You’re amazing.

That's what you call.customer service. A true mother

visa run out in 2016 and now it’s 2026 that 10 years to get your shit together . no wonder he lost everything as his wife propably gave out on him as he seem hopeless

What an absolute moron. He overstayed and is paying for it.

Unless you are claiming asylum illegally.

What a bloody super star Sue is 😍

Why did you let your visa run out ?

Kind, Helpful people like this professional can change bad news to good news

Some people are victims of themselves

How does someone forget their visa end date? 🤦

Give her a medal