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Technician flexibility is becoming a service-capacity lever. Jeff Pister, Executive Manager at Honda of Marysville, explains how a four-day schedule supported recruiting while longer hours increased appointment volume. "We're trying to get way more creative with flexibility that allows people to consider us." Daily Dealer live hosted by Sam...

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Car Dealership Guy

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14,662 görüntüleme • 4 gün önce •via X (Twitter)

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"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:
2:56

"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

Car Dealership Guy

17,022 görüntüleme • 1 ay önce

"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:
4:44

"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

Car Dealership Guy

24,861 görüntüleme • 6 ay önce

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
4:01

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

Car Dealership Guy

16,564 görüntüleme • 2 ay önce

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest *gaps* in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
3:11

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest *gaps* in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

Car Dealership Guy

19,005 görüntüleme • 4 ay önce

Per-deal profit at one auto group grew by more than $700 following a pay plan overhaul. Scott Pharr, COO & Partner of P4 Automotive, breaks down how aligning incentives to product penetration changed F&I performance. " If you do a full menu presentation on every deal, you're just gonna sell more cars, or sell more products. Our pay plan wasn't set that way." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:
3:03

Per-deal profit at one auto group grew by more than $700 following a pay plan overhaul. Scott Pharr, COO & Partner of P4 Automotive, breaks down how aligning incentives to product penetration changed F&I performance. " If you do a full menu presentation on every deal, you're just gonna sell more cars, or sell more products. Our pay plan wasn't set that way." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

Car Dealership Guy

12,219 görüntüleme • 3 ay önce

"This is serious. This system is not a good system for America. It's wrong, and we cannot sit back on our hands and let it just be that way." Some dealers see temporary direct sales approvals as signals of deeper structural shifts. Don Hall, CEO of the Virginia Automobile Dealers Association, explains how short-term regulatory moves can affect longer-term interpretations of franchise protections. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting
2:18

"This is serious. This system is not a good system for America. It's wrong, and we cannot sit back on our hands and let it just be that way." Some dealers see temporary direct sales approvals as signals of deeper structural shifts. Don Hall, CEO of the Virginia Automobile Dealers Association, explains how short-term regulatory moves can affect longer-term interpretations of franchise protections. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting

Car Dealership Guy

23,070 görüntüleme • 7 ay önce

" It costs more to fix cars these days. Tesla created their own insurance because of the incredible risk when it comes to electric vehicles. So that's really the primary reason that insurance has gone up, and really it's going to track what the inflation trends are over the next year." Auto insurance is no longer a *background cost* in the car deal. Christopher Pres, VP, Automotive Distribution of Polly, explains how insurance is becoming a new lever in F&I. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Polly! Check them out by visiting:
2:58

" It costs more to fix cars these days. Tesla created their own insurance because of the incredible risk when it comes to electric vehicles. So that's really the primary reason that insurance has gone up, and really it's going to track what the inflation trends are over the next year." Auto insurance is no longer a *background cost* in the car deal. Christopher Pres, VP, Automotive Distribution of Polly, explains how insurance is becoming a new lever in F&I. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Polly! Check them out by visiting:

Car Dealership Guy

41,504 görüntüleme • 6 ay önce

" Willingness to have some conflict and have people that are beneath you, that are subordinates of the boss, let 'em have their voice and let 'em say what's really on their mind and not be afraid of getting fired." Some dealer groups are rethinking how culture is built. Rob Studebaker, General Manager of Treasure Valley Subaru, breaks down how internal culture is translating into measurable results. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
4:05

" Willingness to have some conflict and have people that are beneath you, that are subordinates of the boss, let 'em have their voice and let 'em say what's really on their mind and not be afraid of getting fired." Some dealer groups are rethinking how culture is built. Rob Studebaker, General Manager of Treasure Valley Subaru, breaks down how internal culture is translating into measurable results. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

Car Dealership Guy

19,040 görüntüleme • 6 ay önce

" There was a Harvard business study that showed that if you respond to an internet lead within one minute, you have a 391% higher chance of converting that lead." Internet lead conversion is still a major challenge for dealerships. One operator says the answer came down to two things— Speed and video. Hicks Layton, Finance/Sales Manager at Hicks Automotive Group, breaks down how his team increased conversion from 5% to 15%. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
2:25

" There was a Harvard business study that showed that if you respond to an internet lead within one minute, you have a 391% higher chance of converting that lead." Internet lead conversion is still a major challenge for dealerships. One operator says the answer came down to two things— Speed and video. Hicks Layton, Finance/Sales Manager at Hicks Automotive Group, breaks down how his team increased conversion from 5% to 15%. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

Car Dealership Guy

39,209 görüntüleme • 4 ay önce

" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:
3:51

" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:

Car Dealership Guy

32,700 görüntüleme • 3 ay önce

FTC pricing changes are becoming one of the biggest conversations in auto retail. Colin Kubik, Partnerships at Car Dealership Guy, explains how dealers inside CDG Circles are already adapting pricing strategy and operations. " A lot of dealers understand that they have to pivot, right? And so many are moving to putting that doc fee into, like, internal packs or going to single-number advertising pricing." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:
1:46

FTC pricing changes are becoming one of the biggest conversations in auto retail. Colin Kubik, Partnerships at Car Dealership Guy, explains how dealers inside CDG Circles are already adapting pricing strategy and operations. " A lot of dealers understand that they have to pivot, right? And so many are moving to putting that doc fee into, like, internal packs or going to single-number advertising pricing." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

Car Dealership Guy

12,630 görüntüleme • 2 ay önce

" I think one of the fundamental questions that we're not asking as a dealership world and a car salesman, is how do we make consumers' lives easier?" Some dealers argue third party negotiators shouldn’t exist. Tomislav Mikula, Founder of Delivrd, breaks down what their growth says about how difficult the buying process still is. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:
3:53

" I think one of the fundamental questions that we're not asking as a dealership world and a car salesman, is how do we make consumers' lives easier?" Some dealers argue third party negotiators shouldn’t exist. Tomislav Mikula, Founder of Delivrd, breaks down what their growth says about how difficult the buying process still is. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

Car Dealership Guy

13,025 görüntüleme • 3 ay önce

" My top 3 out of 5 videos sent and viewed in my store were from sales managers. These guys pull the car up, present the numbers transparent, send the customer the link and the view rate is over and over again." Dealership video strategy is shifting upstream to leadership. Nino Sita, General Manager at Lindsay CDJR, explains how manager-recorded videos are improving customer response rates. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:
3:06

" My top 3 out of 5 videos sent and viewed in my store were from sales managers. These guys pull the car up, present the numbers transparent, send the customer the link and the view rate is over and over again." Dealership video strategy is shifting upstream to leadership. Nino Sita, General Manager at Lindsay CDJR, explains how manager-recorded videos are improving customer response rates. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

Car Dealership Guy

16,429 görüntüleme • 6 ay önce

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:
3:09

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

Car Dealership Guy

25,282 görüntüleme • 1 ay önce

"Dealers are taking $3,000, $5,000, even $7,000 losses per vehicle to sell through brokers — some are averaging a $3,000 loss on every car — and it’s decimating dealer profitability." Broker transactions are becoming a growing *flashpoint* in some markets. Jake Lebowitz, Partner/Dealer Principal of Raceway Kia and Paul Sansone Jr, Owner of Sansone Jr Auto Group, break down how some dealers are taking $3,000+ losses per unit to feed broker volume. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
3:40

"Dealers are taking $3,000, $5,000, even $7,000 losses per vehicle to sell through brokers — some are averaging a $3,000 loss on every car — and it’s decimating dealer profitability." Broker transactions are becoming a growing *flashpoint* in some markets. Jake Lebowitz, Partner/Dealer Principal of Raceway Kia and Paul Sansone Jr, Owner of Sansone Jr Auto Group, break down how some dealers are taking $3,000+ losses per unit to feed broker volume. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

Car Dealership Guy

96,640 görüntüleme • 5 ay önce

Speed to lead is still a massive issue in automotive, even with new technology entering the space. Yogesh Darji, Founder & CEO of AgentDynamics, breaks down the way automation can work alongside a team to handle high-volume work. "What you need to do is need to connect all these systems together and build a seamless communications experience to handle these conversations. Think of it as an AI BDC that works alongside your team." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:
2:02

Speed to lead is still a massive issue in automotive, even with new technology entering the space. Yogesh Darji, Founder & CEO of AgentDynamics, breaks down the way automation can work alongside a team to handle high-volume work. "What you need to do is need to connect all these systems together and build a seamless communications experience to handle these conversations. Think of it as an AI BDC that works alongside your team." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

Car Dealership Guy

15,016 görüntüleme • 4 ay önce

“After 39 years representing dealers: Volkswagen brazenly did an end run around franchise laws and will have a very difficult time defending it.” Volkswagen is getting sued. Two dealers have filed a federal class-action challenging Scout’s direct-to-consumer strategy. Leonard Bellavia, Founding Partner of Bellavia Cohen P.C., explains why the case could reshape the OEM–dealer relationship. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner GreatAmerica! Check them out by visiting:
1:57

“After 39 years representing dealers: Volkswagen brazenly did an end run around franchise laws and will have a very difficult time defending it.” Volkswagen is getting sued. Two dealers have filed a federal class-action challenging Scout’s direct-to-consumer strategy. Leonard Bellavia, Founding Partner of Bellavia Cohen P.C., explains why the case could reshape the OEM–dealer relationship. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner GreatAmerica! Check them out by visiting:

Car Dealership Guy

29,463 görüntüleme • 5 ay önce

“Price point and different stuff like that, that’s all a mirage. What people want is they actually want the best vehicle that they can afford. Feel great in, yeah. That elevates them to where they want to go.” Some OEM turnarounds are happening quietly. Marion Cain III AIC, ARM, CBCP, CIS, Managing Partner of Bell Auto Group, explains how Nissan’s recent lineup is influencing buyer confidence in 2026. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Lotlinx! Check them out by visiting:
2:39

“Price point and different stuff like that, that’s all a mirage. What people want is they actually want the best vehicle that they can afford. Feel great in, yeah. That elevates them to where they want to go.” Some OEM turnarounds are happening quietly. Marion Cain III AIC, ARM, CBCP, CIS, Managing Partner of Bell Auto Group, explains how Nissan’s recent lineup is influencing buyer confidence in 2026. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Lotlinx! Check them out by visiting:

Car Dealership Guy

16,434 görüntüleme • 5 ay önce

Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:
3:58

Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:

Car Dealership Guy

13,240 görüntüleme • 4 ay önce

"It's totally unacceptable for a legacy manufacturer to try to undermine the dealer system and sell direct on a model that was promised to the Volkswagen dealers a few years ago. They pulled the rug out from under the dealers completely." Direct-to-consumer sales continue to surface as a major theme in auto retail. Laura Perrotta, President of NJ CAR, explains what recent OEM moves could mean for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting
4:19

"It's totally unacceptable for a legacy manufacturer to try to undermine the dealer system and sell direct on a model that was promised to the Volkswagen dealers a few years ago. They pulled the rug out from under the dealers completely." Direct-to-consumer sales continue to surface as a major theme in auto retail. Laura Perrotta, President of NJ CAR, explains what recent OEM moves could mean for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting

Car Dealership Guy

43,901 görüntüleme • 6 ay önce