Loading video...

Video Failed to Load

Go Home

The Future of Customer Success and Forward-Deployed Services.

Planhat's profile picture

Planhat

1,086 subscribers

43,543,034 views • 2 months ago •via X (Twitter)

Science & TechnologyEducationFinance
LIVE

Anya Rossi• Live Now

Private livecam show

0 Comments

No comments available

Comments from the original post will appear here

Related Videos

In commemoration of Customer Service Week 2025, themed “Mission Possible,” NIMC took services to the people reaffirming our commitment to accessible, inclusive, and customer-centered identity services across Nigeria. #CSW2025
0:56

In commemoration of Customer Service Week 2025, themed “Mission Possible,” NIMC took services to the people reaffirming our commitment to accessible, inclusive, and customer-centered identity services across Nigeria. #CSW2025

NIMC

19,348 views • 11 months ago

More funding for research and development will power the industries of tomorrow and transform public services - today and in the future. By supporting R&D, we’re securing long-term success for the UK.
1:06

More funding for research and development will power the industries of tomorrow and transform public services - today and in the future. By supporting R&D, we’re securing long-term success for the UK.

Department for Science, Innovation and Technology

15,683 views • 11 months ago

this is why Jason hires just Forward Deployed Engineer!! Palantir coined the term FDE to give customer, engineering, end to end ownership of the product now, this is industry standard haha!!
0:32

this is why Jason hires just Forward Deployed Engineer!! Palantir coined the term FDE to give customer, engineering, end to end ownership of the product now, this is industry standard haha!!

Harnoor Singh

29,521 views • 4 months ago

Palantir invented the forward deployed engineer role in 2006. embed an engineer inside the customer. ship production code in their environment. own the technical outcome. Alex Karp on the idea: “forward deployed engineers are stolen from french restaurants.” 20 years later every AI company is copying it. OpenAI, Anthropic, Ramp, and Salesforce all hiring them. job postings up 800% this year.
0:20

Palantir invented the forward deployed engineer role in 2006. embed an engineer inside the customer. ship production code in their environment. own the technical outcome. Alex Karp on the idea: “forward deployed engineers are stolen from french restaurants.” 20 years later every AI company is copying it. OpenAI, Anthropic, Ramp, and Salesforce all hiring them. job postings up 800% this year.

Damian Player

26,164 views • 4 months ago

What’s life like as a forward-deployed CEO? Customer sites, ride-alongs, late flights, uncomfortable truths. That’s how real products get built.
0:42

What’s life like as a forward-deployed CEO? Customer sites, ride-alongs, late flights, uncomfortable truths. That’s how real products get built.

Daniel Heinen

27,965 views • 8 months ago

📢ANNOUNCEMENT📢 Introducing the newest Customer Success and Agronomy Advisor with turfRad. I am looking forward to working with the team to provide great service and support while showcasing this fantastic piece of tech for turf management. GAME ON! Dave Wilber
0:21

📢ANNOUNCEMENT📢 Introducing the newest Customer Success and Agronomy Advisor with turfRad. I am looking forward to working with the team to provide great service and support while showcasing this fantastic piece of tech for turf management. GAME ON! Dave Wilber

Mow R.

24,471 views • 1 year ago

The future of AI doesn't wait, and neither do we. That's why we gave some lucky Trailblazers a first look at Agentforce. Get ready for #DF24 to see how humans with AI agents drive customer success:
0:58

The future of AI doesn't wait, and neither do we. That's why we gave some lucky Trailblazers a first look at Agentforce. Get ready for #DF24 to see how humans with AI agents drive customer success:

Salesforce

14,334 views • 2 years ago

The present is already electric!🔌And the success of Enlit Europe proves it. Three days at the heart of the global energy industry in Bilbao (Spain). We are once again at the forefront of this change. Let's move forward into the future!
0:47

The present is already electric!🔌And the success of Enlit Europe proves it. Three days at the heart of the global energy industry in Bilbao (Spain). We are once again at the forefront of this change. Let's move forward into the future!

Iberdrola Power

807,704 views • 10 months ago

Decline is a choice and success is attainable. As President, I will lead America's revival. I look forward to the opportunity to debate Gavin Newsom over our very different visions for the future of our country.
1:18

Decline is a choice and success is attainable. As President, I will lead America's revival. I look forward to the opportunity to debate Gavin Newsom over our very different visions for the future of our country.

Ron DeSantis

379,714 views • 3 years ago

Chaired a meeting with our BSNL India Team and discussed the future strategy for profitability and growth. In its new 'Avatar' and with a range of new customer-centric services, BSNL is set to serve its rising subscriber base in the most efficient and effective manner. #Connectivity4All
0:30

Chaired a meeting with our BSNL India Team and discussed the future strategy for profitability and growth. In its new 'Avatar' and with a range of new customer-centric services, BSNL is set to serve its rising subscriber base in the most efficient and effective manner. #Connectivity4All

Jyotiraditya M. Scindia

17,044 views • 1 year ago

Unlock the power of Slack with Salesforce Einstein1! 🌟 With AI Copilots and agents, humans + AI = ultimate customer success. From Slack to Tableau, Einstein1 enhances every aspect of your business. Experience the future at Dreamforce 2024. Together, we're all Einsteins. 💡💙 Register here for Dreamforce:
2:20

Unlock the power of Slack with Salesforce Einstein1! 🌟 With AI Copilots and agents, humans + AI = ultimate customer success. From Slack to Tableau, Einstein1 enhances every aspect of your business. Experience the future at Dreamforce 2024. Together, we're all Einsteins. 💡💙 Register here for Dreamforce:

Marc Benioff

69,120 views • 2 years ago

Future forward hooping. Coinbase 🛡️ Arena is where the future of money meets the future of basketball. Thanks for inviting me in and shout out to the fans who joined me.
0:32

Future forward hooping. Coinbase 🛡️ Arena is where the future of money meets the future of basketball. Thanks for inviting me in and shout out to the fans who joined me.

andrew wiggins

51,019 views • 1 year ago

The hottest role in tech — the forward-deployed engineer — was "the ugliest duckling" for a decade. In this conversation, Akshay Krishnaswamy, Chief Architect of Palantir, joins a16z GP Erin Price-Wright to cover: - Why a good team of engineers is like a hive mind - The archetypes of people that thrive as FDEs - Why pain tolerance is a hiring filter - Managing high-agency engineers without hierarchy and more. 00:00 Introduction 02:17 Defining forward-deployed engineering 04:49 Differences between FDE and other roles 06:09 Building and managing teams 09:55 Challenges and evolution of FDE 15:27 Maintaining product focus and customer relationships Akshay Krishnaswamy Erin Price-Wright
19:33

The hottest role in tech — the forward-deployed engineer — was "the ugliest duckling" for a decade. In this conversation, Akshay Krishnaswamy, Chief Architect of Palantir, joins a16z GP Erin Price-Wright to cover: - Why a good team of engineers is like a hive mind - The archetypes of people that thrive as FDEs - Why pain tolerance is a hiring filter - Managing high-agency engineers without hierarchy and more. 00:00 Introduction 02:17 Defining forward-deployed engineering 04:49 Differences between FDE and other roles 06:09 Building and managing teams 09:55 Challenges and evolution of FDE 15:27 Maintaining product focus and customer relationships Akshay Krishnaswamy Erin Price-Wright

a16z

134,494 views • 8 months ago

To Celebrate the success of Operation Sindoor and pray for the safety of our Indian Tri Services Personnels, I visited the Shri Ram Temple at Kolkata:-
1:43

To Celebrate the success of Operation Sindoor and pray for the safety of our Indian Tri Services Personnels, I visited the Shri Ram Temple at Kolkata:-

Suvendu Adhikari

29,908 views • 1 year ago

Customer and nail tech argue over which services were paid for.
2:18

Customer and nail tech argue over which services were paid for.

Wild Clips Daily

12,268 views • 23 days ago

Africa’s success is and will be the world’s success. The United States is all in on Africa’s future.
1:00

Africa’s success is and will be the world’s success. The United States is all in on Africa’s future.

President Biden Archived

927,102 views • 1 year ago

The Customer Experience (CX) initiative has completely changed how the state provides services to Utahns. By using customer feedback to drive the best use of resources and taxpayer dollars, the CX initiative has reduced inefficiencies across all state agencies!
1:31

The Customer Experience (CX) initiative has completely changed how the state provides services to Utahns. By using customer feedback to drive the best use of resources and taxpayer dollars, the CX initiative has reduced inefficiencies across all state agencies!

Utah Governor's Office of Planning and Budget

10,013 views • 1 year ago

Salon owners say a customer got $291 worth of nail services, approved the work, then walked out and drove off in a Range Rover
0:20

Salon owners say a customer got $291 worth of nail services, approved the work, then walked out and drove off in a Range Rover

Clown World ™ 🤡

137,005 views • 6 months ago