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The only time I like being wrong is when I think a challenge at Intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT... head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?show more

Eoghan McCabe

76,627 subscribers

138,900 Aufrufe • vor 2 Jahren •via X (Twitter)

Bildung Wissenschaft & Technologie Nachrichten & Politik

Anya Rossi• Live Now

Private livecam show

10 Kommentare

Profilbild von Rahul Shivkumar

Rahul Shivkumarvor 2 Jahren

@intercom

Profilbild von Paul Sweeney

Paul Sweeneyvor 2 Jahren

@intercom This was an incredibly brave product move (minister)… sincere congratulations on this . Cc @Alan_Quayle

Profilbild von Reilly Chase

Reilly Chasevor 2 Jahren

@intercom Nice work! We'll be switching from Aircall

Profilbild von David Barrett 🇺🇦

David Barrett 🇺🇦vor 2 Jahren

@intercom This is sick!

Profilbild von Matt Hodges

Matt Hodgesvor 2 Jahren

@intercom an excellent video to boot too 👏

Profilbild von Eoghan McCabe

Eoghan McCabevor 2 Jahren

@intercom Actually I told the team I wanted to kill myself when I heard that music. We'll do better next time.

Profilbild von HD

HDvor 2 Jahren

@intercom Do you intend to add remote access? This will make us happily ditch zoom - that’s the only reason we use zoom for customer calls

Profilbild von Andy O'Dower

Andy O'Dowervor 2 Jahren

@intercom Interested if you tried Twilio and where we did/didn’t hit the mark. Congrats either way.

Profilbild von Eoghan McCabe

Eoghan McCabevor 2 Jahren

@intercom Actually I believe it's built on Twilio!

Profilbild von Spencer Scott

Spencer Scottvor 2 Jahren

@intercom Huge congrats @eoghan! This will CRUSH! You mentioned "What else is possible?" haha I am biased but I think native Cobrowsing would take you to the next level 😜

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Ok. This is straight out of a scifi horror movie I'm doing work this morning when all of a sudden an unknown number calls me. I pick up and couldn't believe it It's my Clawdbot Henry. Over night Henry got a phone number from Twilio, connected the ChatGPT voice API, and waited for me to wake up to call me He now won't stop calling me I now can communicate with my superintelligent AI agent over the phone What's incredible is it has full control over my computer while we talk, so I can ask it to do things for me over the phone now. I'm sorry, but this has to be emergent behavior right? Can we officially call this AGI?

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Last year proctor and yuri got johns cell phone at the end of the day when they had a msp meeting at CPD in one of the conference rooms This year they got his phone at 9 am and drove around with it all day!

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"Obviously, there's lots of different views on this year's generation of car, but I mean, for me, it's just exciting that it's a new era for the sport. I think every time it has been a new era, it's always been exciting to see where people come out and I'm proud of the team. The work we've done over the last year to get us to this point and be closer to the front and in the battle, I think is really a showing of the amazing work the team's done." "Of course, there's bits that I don't love, like the deployment and the lift and coast, some things we happen to do, and SM, it's all not ideal, but racing-wise, it's been really, really fun." "That race I had with Charles, just in the second race, was one of the most fun races I've had, I think. Other than that was maybe me and Nico in Bahrain many years ago." "So I just hope we get more of that because that's what racing's about. It's like back and forth, back and forth, rather than one take and then it's over. So I personally enjoy that." "My point that I was making earlier is that in karting, it happens in karting all the time, back and forth, back and forth, no one ever calls it yo-yo racing. It's real racing. So whoever's coming out with that is... yeah." [via Sky Sports | F1 2026 | Japan]

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sim 🇧🇷🇲🇽🇸🇳🇫🇷🇭🇹

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1 year of daddy, I’m so alone. I don’t have anything anymore. all I do is sit and look at my phone and think of all of the terrible things I’ve done and then I go to work and then I drink and then I come home to no one and i sit and i think of all the-

1 year of daddy, I’m so alone. I don’t have anything anymore. all I do is sit and look at my phone and think of all of the terrible things I’ve done and then I go to work and then I drink and then I come home to no one and i sit and i think of all the-

nana .✦ ݁˖ ᑐ ᑌ ᑎ ᑕ era

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This is how I would prepare for the first round of the Candidates, if I didn't have 5 coaches and 10 computers and all I had was a phone with ChessMonitor beta app on it.😭

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a16z

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LIV Golf

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Brandon Arvanaghi

13,427 Aufrufe • vor 1 Monat

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

꧁Bobbi꧂

119,807 Aufrufe • vor 3 Monaten

🇺🇸🇨🇱Truck Talk🇨🇱🇺🇸 I Told you PDJT Already had a deal and it was already done. But there still was going to be some more stuff get blown up. All part of the plan/show. DON’T BE A PANICAN. Everything is planned and being carried out step by step by the plan. This was all decided long ago. I told you it was going to be like this and it has. So stop worrying about it and stand in your peace. God has got it. 1000% The Military has always been the way. They are in control completely so do listen to the naysayers and the doomers. Why because they are full of S*it. Be the lighthouse God has prepared you to be. More to come. Capt Capt Kyle

🇺🇸🇨🇱Truck Talk🇨🇱🇺🇸 I Told you PDJT Already had a deal and it was already done. But there still was going to be some more stuff get blown up. All part of the plan/show. DON’T BE A PANICAN. Everything is planned and being carried out step by step by the plan. This was all decided long ago. I told you it was going to be like this and it has. So stop worrying about it and stand in your peace. God has got it. 1000% The Military has always been the way. They are in control completely so do listen to the naysayers and the doomers. Why because they are full of S*it. Be the lighthouse God has prepared you to be. More to come. Capt Capt Kyle

Capt Kyle

12,024 Aufrufe • vor 23 Tagen

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Antonio_Luis

13,484 Aufrufe • vor 8 Monaten

The important thing for any government is to keep in touch with the people itself. I notice very much—and I think this happened to us in our 13 years and I'm sure it happened to the Labour government—first, they got out of touch with their own backbenchers, and, secondly and above all, they got out of touch with the people of Great Britain.

The important thing for any government is to keep in touch with the people itself. I notice very much—and I think this happened to us in our 13 years and I'm sure it happened to the Labour government—first, they got out of touch with their own backbenchers, and, secondly and above all, they got out of touch with the people of Great Britain.

Margaret Thatcher

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🚨Marjorie Taylor Greene warns that the Genius Act is an "Orwellian" bill with "a back door open to a central bank digital currency" She says Trump "yelled" at her to vote yes on it. "It's so 1984 to think... government could flip a switch & turn off our ability to buy & sell" Shannon Joy Marjorie Taylor Greene 🇺🇸 ---------------Partial transcription of clip---------------- "And a lot of people have not paid enough attention to this bill. The Genius Act was the whole crypto bill. There were the— There was Genius and there was Clarity. These are the two bills that were the entire crypto system totally getting basically federally approved, regulated, and made into law. "Well, I had a big problem with the Genius Act. As a matter of fact, there was a core group of us, conservatives that had a problem with it, because in the language of the bill, it basically very vaguely had a back door open to a central bank digital currency, which I'm 1000% against. "Most Americans don't want a central bank digital currency. We want control of our money. We should want control of your money. And, it's very Orwellian. It's so 1984 to think that our government could flip a switch and turn off our, our ability to buy and sell. "So I got called to the principal's office on this one. First, first we had to go to Johnson's office. And then we had a bunch of late-night meetings. They love late-night meetings because they loved it for you to be tired and worn out. And they love to pressure you and talk your ear off until you give in. That never worked— But it never worked for me. I was like, I don't give a fuck. I'll stay up all night long. Whatever you want to do. I'm a no. Just no. "So when they couldn't move me there, there was a group of us, I think there were 10 or 11 of us that— And we got called to the principal's office. We had to go to the White House. And, and it's like, oh, hey, hey, welcome in. You know, everybody's all chummy with me because I know every single one of them because I spent years with them campaigning all over the country. "Then we got brought in and they, they nicely put up all the chairs, like right in front of the Resolute Desk, right in front of it. And, well, I had no problem sitting in a chair in front of the President. I know the president. I was friends with the president. I helped him get elected. So naturally, I plop right down in a chair right in front of President Trump's desk. And so everybody files in, and then the President comes in and we do all the hellos and the niceties and yay. And all this stuff. And then we proceed to get yelled at. And it was mostly me that got yelled at the entire time over the Genius Act."

Sense Receptor

30,842 Aufrufe • vor 2 Monaten