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Bret Taylor

@btaylor • 162,906 subscribers

Co-Founder @SierraPlatform. Board @OpenAI.

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Today, Sierra is releasing Ghostwriter, our agent for building agents. With Ghostwriter, you can create an AI agent for your customer experience — one that can chat, pick up the phone, speak dozens of languages, take action on your systems of record, and be protected with industry-leading guardrails — simply by having a conversation. No clicking, no forms, no menus. Codex and Claude Code have transformed how we build software, making it possible for software engineers to orchestrate and review the work rather than doing all the work themselves. We think the same transformation will happen for all software. Rather than every enterprise app having a web app for humans and an API for automation, every software platform’s UI will be an agent that can do the work on your behalf. I recorded a demo of my building and optimizing an agent with Ghostwriter so you can see how powerful and easy it is to use. It’s completely changed the way our early adopters build agents, and it’s changed the way I think about the software industry. Let me know what you think, and, if you’re interested in trying it out at your business, please reach out directly.

Today, Sierra is releasing Ghostwriter, our agent for building agents. With Ghostwriter, you can create an AI agent for your customer experience — one that can chat, pick up the phone, speak dozens of languages, take action on your systems of record, and be protected with industry-leading guardrails — simply by having a conversation. No clicking, no forms, no menus. Codex and Claude Code have transformed how we build software, making it possible for software engineers to orchestrate and review the work rather than doing all the work themselves. We think the same transformation will happen for all software. Rather than every enterprise app having a web app for humans and an API for automation, every software platform’s UI will be an agent that can do the work on your behalf. I recorded a demo of my building and optimizing an agent with Ghostwriter so you can see how powerful and easy it is to use. It’s completely changed the way our early adopters build agents, and it’s changed the way I think about the software industry. Let me know what you think, and, if you’re interested in trying it out at your business, please reach out directly.

1,065,712 views • 7 months ago

Today, Sierra’s launching Voice Personas, which enable you to give your agent not just a voice, but a personality. Voice AIs shouldn't sound the same. It's time to empower every company to define their own brand voice. And we had a ton of fun messing around, as you’ll see in the video.

88,897 views • 3 months ago

Here’s a demo of a healthcare payment phone call with the new PCI compliant payments functionality in Sierra

Here’s a demo of a healthcare payment phone call with the new PCI compliant payments functionality in Sierra

79,760 views • 7 months ago

Another week, another agent. Explorer is Sierra's agent-optimizing agent. Think of of it like ChatGPT deep research, but instead of doing research on the Internet, it's doing research over your customer conversations

Another week, another agent. Explorer is Sierra's agent-optimizing agent. Think of of it like ChatGPT deep research, but instead of doing research on the Internet, it's doing research over your customer conversations

37,321 views • 7 months ago

Sierra agents can be published on your web site, integrated with your mobile app, answer the phone - and now they can also be published to ChatGPT so you can directly reach hundreds of millions of consumers with your agent. Since OpenAI announced ChatGPT apps two weeks ago, we've heard from our customers that they want two things: a direct customer relationship and the ability to reach customers where they already are. We don't think you should have to choose. With Sierra, you can build once and run everywhere. Here's a demo of an agent I built to show how it works. And our blog post is here:

Sierra agents can be published on your web site, integrated with your mobile app, answer the phone - and now they can also be published to ChatGPT so you can directly reach hundreds of millions of consumers with your agent. Since OpenAI announced ChatGPT apps two weeks ago, we've heard from our customers that they want two things: a direct customer relationship and the ability to reach customers where they already are. We don't think you should have to choose. With Sierra, you can build once and run everywhere. Here's a demo of an agent I built to show how it works. And our blog post is here:

55,607 views • 1 year ago

Modern Animal uses Sierra to help pet owners in those anxious moments that matter — when our best furry friends are in needs — instantly and empathetically ❤️

Modern Animal uses Sierra to help pet owners in those anxious moments that matter — when our best furry friends are in needs — instantly and empathetically ❤️

14,522 views • 6 months ago

The atomic unit of customer experience isn't a conversation — it’s a relationship. Really excited about all the new capabilities we announced at our first Sierra Summit last month

The atomic unit of customer experience isn't a conversation — it’s a relationship. Really excited about all the new capabilities we announced at our first Sierra Summit last month

15,790 views • 10 months ago

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