Shashank Kumar
@shashank_kr • 30,797 subscribers
Co-Founder @Razorpay | Digitising the Indian economy and businesses worldwide | Thoughts on startups, AI, building, and food
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AI agents are changing how we work and collaborate, but documents are still stuck in the pre-AI era. Agents can now create beautiful, interactive decks, dashboards, and reports in HTML. But the moment you want to collaborate on them, everything breaks down. Google Docs wasn’t built for rich, interactive HTML or AI agents. Feedback gets scattered across Slack and email. Every edit means going back to the agent, generating a new file, and sharing another link. No real-time collaboration. No single source of truth. We built SlashDocs to fix this. Think Google Docs, but built for AI agents and the documents they create. Host HTML and Markdown in one central hub. Share documents, manage permissions, and comment directly on the content, just like Google Docs. Agents can read feedback and update the same document in real time. No duplicate files, no endless back-and-forth, and everyone stays in sync. What started as a small internal experiment in one team has now scaled across Razorpay. 28,000+ documents created. Over 50% of all documents generated at Razorpay now live on SlashDocs. And today, we’re opening it up to everyone. Self-hosted. Agent-agnostic. Fully open source. AI agents have changed how we create documents. It’s time we changed how we collaborate on them. Try it:
Shashank Kumar161,960 views • 1 day ago
People are using ChatGPT extensively to figure out what to buy. Now, the next step in that journey is here. People don’t just search anymore, they ask questions and do their research. There is nuance and far more depth in the LLM queries versus simple google searches. They ask follow-up questions, compare options and explain what matters to them. This makes for a great place for the right brands to show up at the proverbial right time, which is when consumers are deciding. So today, we are announcing something I'm quite excited about. Razorpay Engage is partnering with OpenAI to bring ChatGPT Ads to Indian businesses. We're starting with some early partners, Tanishq, Titan Watches India, Shaadi.com, PALMONAS, Axis Max Life Insurance and more, who are already testing what it means to be discovered inside a conversation instead of a search result. But every new channel adds complexity for businesses that are already stretched thin. Engage will handle the hard parts. Getting catalogues ready, structuring product feeds, running campaigns, and measuring what actually works, backed by an AI agent and a real team behind it. Our job has always been to absorb that complexity so founders can try a new way to grow without having to figure it all out themselves. The work with OpenAI already helps founders add Razorpay payments to apps they build with Codex. With Engage, we’re extending that partnership to help businesses find their next customer. AI led discovery is new territory for everyone, brands and platforms included. We are shaping this frontier actively and help thousands of businsses explore this new channel for their brand.
Shashank Kumar85,368 views • 8 days ago
Great news to start off the new financial year. Razorpay is now embedded natively inside OpenAI’s Codex, an industry-first for any Indian payments company. A developer prompts "build me a fitness app with a ₹499 one-time payment." Codex builds it. Razorpay handles the payments. No separate integration, no dashboard-hopping. If AI makes creation effortless, monetisation should be just as simple. India has 6 million developers & weekly Indian users of Codex 4x'd in two weeks this February. We’re building for this shift where more people can create, launch, and earn without friction. We have always enabled businesses so that their payments are smoother, easier, simpler & faster and Codex just got added to that already illustrious list.
Shashank Kumar209,721 views • 6 months ago
As we build AI-first products at Razorpay we wanted the interface to do more than just show answers or automate tasks. It should guide, respond and feel more intuitive and lively without feeling mechanical. That’s what led us to RazorSense, our design language for the AI era. Built around motion, context, emotion and the Razorpay glyph, it gives our products a sharper, more expressive way to communicate with customers. AI-first products need a new visual language. This is our attempt at building one. See it in action:
Shashank Kumar49,362 views • 3 months ago
We are announcing the launch of Passkey, a biometric authentication for card payments that’s fully compliant with RBI's two-factor authentication framework. We launched this industry-first partnership with Mastercard and Visa. Almost a third of payment failures on cards in India trace back to OTP friction; delayed delivery, wrong entries, redirect loops. This friction literally runs into hundreds of crores in lost revenue, abandoned carts, and broken trust at the exact moment a customer decides to buy. But now, there’s no waiting for an OTP. Your fingerprint or your face and authentication & transaction is done. The authentication happens on your device, card data stays tokenised, and the whole experience becomes invisible at checkout. Razorpay’s biometric authentication delivers up to 95% transaction success rates. For businesses, that’s a great relief on the last mile.
Shashank Kumar87,239 views • 6 months ago
Large businesses have always had someone to call when their payments needed attention. Small businesses never really had that support. All they got was a support ticket number and a wait time in hours which feels very long in the quick commerce era. So we decided to change that. Meet RAY, our AI account manager, now live on WhatsApp. Ask it anything about your payments and like a friend who’s on your side, it answers instantly. "What happened to my payments yesterday?" "Send this customer a payment link." "Issue a refund for that order." RAY handles it, right there in the chat. But like I said, RAY is like a friend who’s really on your side, it doesn't wait for you to ask. If your settlement is about to get delayed because of a bank holiday, RAY tells you first. If there's a way to boost your payment success rate, RAY brings it to you. Built with IndusInd Bank, Bajaj Finance is already live on it and it is 20,000+ conversations and counting. So no matter what the size of your business, you should have the same support. The one that feels like talking to a friend. Get access to RAY AI account manager here: Razorpay
Shashank Kumar16,905 views • 1 month ago
India is probably the only market where agentic commerce could work at scale right now. The UPI infrastructure is already there. Our habits already favor delegation. 950M people who never adapted to app-driven commerce. We rebuilt Razorpay from the ground up for the agentic era. All four launches today are live. #FTX2026
Shashank Kumar65,300 views • 7 months ago
When someone in New York buys Sabyasachi Mukherjee’s brand or Purple Style Labs (PSL), why should their checkout feel any different from shopping at a luxury store on Fifth Avenue? Razorpay just launched Apple Pay for Indian businesses, and it's solving exactly this problem. Indian brands can finally offer their international customers the same smooth, one-tap payment experience they're used to. While India runs on UPI, the West lives on Apple Pay. And we built the bridge for businesses to cater to all kinds of consumers. A great example is the D2C brand Ensemble India which sells to Indian diaspora and consumers across the world. Since launch, Indian businesses are seeing 50%+ better payment success rates, way fewer cart abandonments, and fraud has dropped to almost zero thanks to biometric verification. Early access is live. If you want to start accepting international Apple Pay payments, apply here:
Shashank Kumar12,580 views • 1 year ago
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