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Fragmented vendor systems are pushing dealers toward deeper data integration. Brian Benstock, Vice President & General Manager of Paragon Honda and ParagonAcura, explains how connecting appraisal and customer activity data is reshaping store workflows. "My goal was to be able to have a scanner where we could scan 100%... of the customers going through the service lane. That was step one. Number two, to be able to get a retail or a wholesale number on every single trade going through the service lane, and an appraisal. Number three, to be able to make an offer on 100% of the customer's cars coming in, and for a vehicle exchange to take them outta their current car. Put them into a new car at a reasonable monthly payment." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visitingshow more

Car Dealership Guy

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23,221 次观看 • 9 个月前 •via X (Twitter)

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The customer satisfaction gap between sales and F&I is widening. Lundy Glenn, President at 800% Elite Automotive Club, explains why uneven investment in training may be part of the divide. “Your goal is to develop leaders, to grow the humans that are on that floor.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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Third-party listing sites are facing new backlash over how vehicle prices are presented. Andrew Wright, Managing Partner at Vinart Dealerships, explains why conditional pricing and deal ratings are distorting customer trust. "It's hard to log on to one of the big third-party listing companies in the New York market and find a listing that is not just chock-full of all of these conditional incentives, rebates, whatever you want to call them. All it's doing is, number one, contributing to a very poor customer experience because they can't walk into the showroom and buy the car for what they saw it online for. Unless they do all these different things. But also, and this is the thing that I find most ironic, this is the same data that is powering the appraisal tools that we are all using to appraise, value, market, merchandise, our inventory." Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Overfuel! Check them out by visiting

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" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:

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" My top 3 out of 5 videos sent and viewed in my store were from sales managers. These guys pull the car up, present the numbers transparent, send the customer the link and the view rate is over and over again." Dealership video strategy is shifting upstream to leadership. Nino Sita, General Manager at Lindsay CDJR, explains how manager-recorded videos are improving customer response rates. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

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" Willingness to have some conflict and have people that are beneath you, that are subordinates of the boss, let 'em have their voice and let 'em say what's really on their mind and not be afraid of getting fired." Some dealer groups are rethinking how culture is built. Rob Studebaker, General Manager of Treasure Valley Subaru, breaks down how internal culture is translating into measurable results. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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"Dealers are taking $3,000, $5,000, even $7,000 losses per vehicle to sell through brokers — some are averaging a $3,000 loss on every car — and it’s decimating dealer profitability." Broker transactions are becoming a growing flashpoint in some markets. Jake Lebowitz, Partner/Dealer Principal of Raceway Kia and Paul Sansone Jr, Owner of Sansone Jr Auto Group, break down how some dealers are taking $3,000+ losses per unit to feed broker volume. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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" The biggest shocker to me is that consumers didn't care about savings at all. It was like out of the top four or five things, it was number five. People cared more about the time, the energy, the anxiety than anything else and most people said, based on the service, that if I saved them five grand, I could take half of it." Some car buyers are choosing to work with third party negotiators. Tomislav Mikula, Founder of Delivrd, explains why certain dealers still take the call to move deals faster without the usual back and forth. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner CDG Circles! Check them out by visiting:

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