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Dedicated fleet service may be opening a new fixed ops growth lane. Felicia Barr, Service Director at Bertera Chevrolet, explains why moving commercial customers out of the retail service model helped bring in more business. “More businesses started to come because all we were working on was fleet and...

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Car Dealership Guy

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14,676 görüntüleme • 8 gün önce •via X (Twitter)

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Technician shortages may be pushing dealers to build talent earlier. Felicia Barr, Service Director at Bertera Chevrolet, explains why working with vocational schools has helped create a bench of technicians years before they reach the open market. “This is something you have to take your time, and it might not work out.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:
3:44

Technician shortages may be pushing dealers to build talent earlier. Felicia Barr, Service Director at Bertera Chevrolet, explains why working with vocational schools has helped create a bench of technicians years before they reach the open market. “This is something you have to take your time, and it might not work out.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:

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Some fixed ops teams are moving the service review *before* the RO opens. David Hennessey, VP of Fixed Operations at Harris Auto Group, explains why service managers are reviewing tomorrow’s appointments today. “We just look for simplicity. That's all we look for." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
3:34

Some fixed ops teams are moving the service review *before* the RO opens. David Hennessey, VP of Fixed Operations at Harris Auto Group, explains why service managers are reviewing tomorrow’s appointments today. “We just look for simplicity. That's all we look for." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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14,738 görüntüleme • 15 gün önce

China’s crowded auto market may be pushing more global automakers toward the U.S. Diana Lee, CEO and Founder at Constellation, explains why fierce competition in China is raising the stakes around who gets access to the American market. “It’s crazy hard to compete in China.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:
2:41

China’s crowded auto market may be pushing more global automakers toward the U.S. Diana Lee, CEO and Founder at Constellation, explains why fierce competition in China is raising the stakes around who gets access to the American market. “It’s crazy hard to compete in China.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:

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14,375 görüntüleme • 8 gün önce

Google and Meta’s AI agents may be pulling media buying closer to the dealership. Diana Lee, CEO and Founder at Constellation, explains how dealers could eventually run more of their own advertising without as many people in the middle. “The agents will be able to do most of the work for you.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:
2:51

Google and Meta’s AI agents may be pulling media buying closer to the dealership. Diana Lee, CEO and Founder at Constellation, explains how dealers could eventually run more of their own advertising without as many people in the middle. “The agents will be able to do most of the work for you.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:

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14,464 görüntüleme • 7 gün önce

A 95% video MPI rate may come down to making it the "expectation." Bobby Perkins, Fixed Operations Director at Lexus Montgomery & Toyota of Montgomery, explains how his store made the process routine across nearly every repair order. “If it’s a job line on the ticket, it needs to be completed no matter if it collects dollars or not.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:
2:47

A 95% video MPI rate may come down to making it the "expectation." Bobby Perkins, Fixed Operations Director at Lexus Montgomery & Toyota of Montgomery, explains how his store made the process routine across nearly every repair order. “If it’s a job line on the ticket, it needs to be completed no matter if it collects dollars or not.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner DigitalDealer! Check them out by visiting:

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14,399 görüntüleme • 8 gün önce

"We're a repeat referral business, and what drives that? Brakes, batteries, tires, and maintenance.” Some dealers are intentionally pushing their effective labor rate down. Tully Williams, Fixed Operations Director at The Niello Company, explains why giving up margin on tires and brakes may support a larger retention strategy. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
2:30

"We're a repeat referral business, and what drives that? Brakes, batteries, tires, and maintenance.” Some dealers are intentionally pushing their effective labor rate down. Tully Williams, Fixed Operations Director at The Niello Company, explains why giving up margin on tires and brakes may support a larger retention strategy. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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17,316 görüntüleme • 15 gün önce

Technician flexibility is becoming a service-capacity lever. Jeff Pister, Executive Manager at Honda of Marysville, explains how a four-day schedule supported recruiting while longer hours increased appointment volume. "We're trying to get way more creative with flexibility that allows people to consider us." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:
4:04

Technician flexibility is becoming a service-capacity lever. Jeff Pister, Executive Manager at Honda of Marysville, explains how a four-day schedule supported recruiting while longer hours increased appointment volume. "We're trying to get way more creative with flexibility that allows people to consider us." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

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14,662 görüntüleme • 29 gün önce

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
4:01

The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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16,578 görüntüleme • 2 ay önce

The customer satisfaction gap between sales and F&I is widening. Lundy Glenn, President at 800% Elite Automotive Club, explains why uneven investment in training may be part of the divide. “Your goal is to develop leaders, to grow the humans that are on that floor.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
2:25

The customer satisfaction gap between sales and F&I is widening. Lundy Glenn, President at 800% Elite Automotive Club, explains why uneven investment in training may be part of the divide. “Your goal is to develop leaders, to grow the humans that are on that floor.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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14,196 görüntüleme • 16 gün önce

Fragmented vendor systems are pushing dealers toward deeper data integration. Brian Benstock, Vice President & General Manager of Paragon Honda and ParagonAcura, explains how connecting appraisal and customer activity data is reshaping store workflows. "My goal was to be able to have a scanner where we could scan 100% of the customers going through the service lane. That was step one. Number two, to be able to get a retail or a wholesale number on every single trade going through the service lane, and an appraisal. Number three, to be able to make an offer on 100% of the customer's cars coming in, and for a vehicle exchange to take them outta their current car. Put them into a new car at a reasonable monthly payment." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting
4:23

Fragmented vendor systems are pushing dealers toward deeper data integration. Brian Benstock, Vice President & General Manager of Paragon Honda and ParagonAcura, explains how connecting appraisal and customer activity data is reshaping store workflows. "My goal was to be able to have a scanner where we could scan 100% of the customers going through the service lane. That was step one. Number two, to be able to get a retail or a wholesale number on every single trade going through the service lane, and an appraisal. Number three, to be able to make an offer on 100% of the customer's cars coming in, and for a vehicle exchange to take them outta their current car. Put them into a new car at a reasonable monthly payment." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting

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23,221 görüntüleme • 9 ay önce

"It's totally unacceptable for a legacy manufacturer to try to undermine the dealer system and sell direct on a model that was promised to the Volkswagen dealers a few years ago. They pulled the rug out from under the dealers completely." Direct-to-consumer sales continue to surface as a major theme in auto retail. Laura Perrotta, President of NJ CAR, explains what recent OEM moves could mean for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting
4:19

"It's totally unacceptable for a legacy manufacturer to try to undermine the dealer system and sell direct on a model that was promised to the Volkswagen dealers a few years ago. They pulled the rug out from under the dealers completely." Direct-to-consumer sales continue to surface as a major theme in auto retail. Laura Perrotta, President of NJ CAR, explains what recent OEM moves could mean for the franchise model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting

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43,901 görüntüleme • 7 ay önce

Dealers chasing retention are rethinking how they price service work. Tully Williams, Fixed Operations Director of The Niello Company, explains why aligning maintenance pricing with the market is helping drive retention past 70 percent. “Retention is the hardest number to move because we have to wait if they’re gonna come back in the next year. The mindset is not gross profit or hours per RO — the mindset is maintenance and tires and batteries and brakes drive retention.” Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Foureyes! Check them out by visiting:
2:03

Dealers chasing retention are rethinking how they price service work. Tully Williams, Fixed Operations Director of The Niello Company, explains why aligning maintenance pricing with the market is helping drive retention past 70 percent. “Retention is the hardest number to move because we have to wait if they’re gonna come back in the next year. The mindset is not gross profit or hours per RO — the mindset is maintenance and tires and batteries and brakes drive retention.” Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Foureyes! Check them out by visiting:

Car Dealership Guy

15,969 görüntüleme • 6 ay önce

Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:
3:58

Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:

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13,240 görüntüleme • 5 ay önce

"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:
2:56

"Why not just tell people where we're at? Let consumers know how much we're making on the car and put it at what I perceive to be a comfortable level." New car pricing strategy is becoming a bigger driver of turn. Jameson Riley, General Manager at Riley Volvo Cars Stamford, explains how a more transparent pricing model is helping move inventory faster. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

Car Dealership Guy

17,022 görüntüleme • 2 ay önce

" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:
3:51

" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:

Car Dealership Guy

32,700 görüntüleme • 4 ay önce

"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
2:53

"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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19,838 görüntüleme • 7 ay önce

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest *gaps* in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
3:11

"Research shows us that we have about a 70 to 80% contact rate if we call the customer within five minutes." Lead response time is still one of the biggest *gaps* in auto retail. Maggie Pugesek, Partner at C&M Coaching, breaks down how delayed follow-up is costing dealers deals. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

Car Dealership Guy

19,005 görüntüleme • 5 ay önce

"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:
4:44

"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

Car Dealership Guy

24,888 görüntüleme • 7 ay önce

“Nobody really likes the newer hybrid exotic cars as much as the gas car. There’s definitely a preference to anything non-hybrid versus hybrid.” The exotic market may be developing a clear powertrain split. Chad Cunningham, CEO at dupontregistry, explains why buyers are still favoring gas-powered exotics over newer hybrids. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
1:15

“Nobody really likes the newer hybrid exotic cars as much as the gas car. There’s definitely a preference to anything non-hybrid versus hybrid.” The exotic market may be developing a clear powertrain split. Chad Cunningham, CEO at dupontregistry, explains why buyers are still favoring gas-powered exotics over newer hybrids. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

Car Dealership Guy

14,979 görüntüleme • 16 gün önce

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:
3:09

“Tesla Supercharging is one of the most dominant monopolies I’ve ever seen in my business career.” The Polestar ruling is raising a bigger question about EV supply chains in the U.S. Alex Lawrence, CEO & Co-Founder of EV Auto, explains why national security concerns are now colliding with the future of vehicle availability. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

Car Dealership Guy

25,282 görüntüleme • 2 ay önce