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Our AI in Design case study featuring Linear is live! A couple things stood out to me right away as we were talking to Karri Saarinen and team about how they use AI in their flow - 1. They go waaay deeper with AI before doing any work that...

42,910 Aufrufe • vor 4 Tagen •via X (Twitter)

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A new way of working. And a scary one at that. Memory Store is one of a group of new kinds of AI-first companies that can turn you into a Fast Company. I’m using several of them on my desktop and they are a dramatically new way to work. It builds a memory for: 1. Your AI agents. 2. Any employee using it. 3. The company itself. I sit down with founder Diwank Singh Tomer, Diwank Singh Tomer, who both freaks me out as well as shows how AI can radically help workers as well as managers. First, why does it freak me out? Well, his AI watches nearly everything a worker does and keeps a “memory” of it. It watches your email. Your calendar. Your Slack. And a whole lot of other things. This can really freak out workers if “forced” on them. And leads to a whole new set of security issues companies need to consider before adopting these things. Such data about a company could give a competitor a HUGE advantage, if leaked. They would know how a company “thinks.” It really is a surveillance system for employees and the company itself. OK, now why would anyone ever use such a thing? Because it gives employees super powers. It makes them more productive. Shows workers a lot of things about themselves, and helps them work and stay on task. It also gives the company super powers. Institutional memory stays with the AI now, even if an employee dies or leaves. As companies move to “AI First” approaches, they will increasingly see the value in companies like Memory Store. It prepares employees for meetings. It helps them remember things. It shows them what they should be working on, and helps them do it. Memory Store builds a memory for: 1. Your agents. 2. Your company. 3. Yourself, or any employee on it. This helps all three work better together. Diwank Singh Tomer and I go in depth about what it does and how deeply it improves working at a company that deploys it. But to get the ultimate benefits you gotta convince your coworkers to use it. And your managers to approve it. Which means you have to get over your fears and get everyone you work with over theirs too. Which will be the challenge for Diwank. Luckily for him his first customers are raving about how good it is and how much his platform helped their companies. Increases sales. Makes teams more productive. Decreases errors and unnecessary costs. Which tells me everyone soon will be using systems like this. This is what the new way of working looks like. Once I got over my fears it sure is an amazing way to work. Will you try working this way?

Robert Scoble

25,975 Aufrufe • vor 3 Monaten

From Eric Vishria on how the top AI founders are building products completely opposite of the SaaS era: "One of the things that is really different in the AI world versus the SaaS world, is that in the SaaS world, over and over again, you had people who really understood the customer. And the problem. And then they understood a domain. They understood what the technology was more or less capable of. But it wasn't a real question of if you could build something or not. For example, take Salesforce, Workday, and ServiceNow. CRM existed before Salesforce. HR management existed before Workday. Same thing with ServiceNow. So in every case, Salesforce followed Siebel. Workday followed Peoplesoft. ServiceNow followed Peregrine and Remedy, and others. So they were just kind of, cloud SaaS versions of the prior generation product. They just understood the customers. They understood the problem. And they were just like, here's a better version. And that evolved a little bit over time in SaaS land. But that's what it is. And so product development in that way was done by people who really understood the customer and the problems. And then just took advantage of the next wave. And this is almost diametrically opposite of product development in the AI era. When I look at the teams that are having the most success today, they have intimate knowledge of the models. They are right on the frontier of understanding which models are better at what, and why, and when. And what they're going to be good at and what they're not going to be good at. And what they're spending their time on, is figuring out how do I apply this capability of this model to this domain or to this user. So they're actually working inside out or technology out, versus customer problem in. And of course, they understand the customer problem. And a lot of times they have firsthand knowledge of it. But they're really close to the metal and capability, and they're applying it. And I think this is a really different way to develop products than in SaaS. I started my career as a product manager a long time ago, and it's almost the complete opposite of everything you learned. "Listen to the customer, understand it, then bring it back to the engineering and product teams." If you did that right now, ask a bunch of customers what they want out of AI, and you brought it back, for the most part, it may not be possible today with today's technology. Whereas the teams that are winning right now really understand the technology and are applying it out. And so I think this reversal matters. I think it's a big difference in terms of how companies are getting built. And maybe even the types of entrepreneurs that will be successful. I'm not sure. You're seeing some real change there. Look at the Bret Taylor's at Sierra. That's a super, super technical founder who really gets it. Brett and Clay really get it. You look at Michael and his co-founders at Cursor. They're super technical founders and they get it. They all really understand what these things can and can't do. And that's a pretty different dynamic relative to the way the best SaaS companies got built." Link in bio for the full conversation going deep on the current class of startups going from zero to $100m+ in ARR within 12 months.

The Peel

209,752 Aufrufe • vor 1 Jahr

SaaS isn’t dead, it just needs to become agent-native. Linear (Linear) is a great example of how: They pivoted the product to be used by both humans and agents, and that has made them one of the premier software tools in the agent-native era. I had Linear’s cofounder and CEO Karri Saarinen on Every 📧's AI & I to talk about how a product management tool for human software developers became an agent-native tool—and how Linear’s trajectory reveals a bright future for SaaS businesses: - Speed means decisions matter more, not less. AI makes it easy to have an idea and build it without considering whether its existence is justified. When ChatGPT was released, SaaS companies were launching their own chatbots left, right, and center. Instead of jumping on the bandwagon, Linear stopped to consider whether the application was useful. (It wasn’t.) - Just because the technology has changed doesn’t mean your mission should. Karri attributes Linear’s success to never losing sight of what matters: helping teams develop great software. Instead of chasing trends, Linear focused on understanding how AI was impacting its customers’ workflows—and updating its product accordingly. - Agents are now first-class users. Linear never tried to change what it was or did well; it just expanded the user base. Companies can now kick off agents inside Linear, manage them, and track what they're working on alongside the humans on the team, which explains why Codex, Coinbase, and Brex all run their agents on Linear. This is a must watch for anyone interested in how an agent-native SaaS company operates. Watch below! Timestamps: Introduction and how Every first discovered Linear: 00:00:39 Why Linear waited to ship AI features instead of rushing to chatbots: 00:02:00 Linear's agent platform and becoming the system that guides AI agents: 00:05:06 Why "SaaS is dead" is a simplistic narrative: 00:07:42 How Linear adopted AI coding tools internally: 00:12:18 AI's impact on product building workflows—speed versus thoughtfulness: 00:17:45 The value of conceptual work and thinking before shipping: 00:22:18 How AI is reshaping Linear's product strategy: 00:29:30 Demo: Linear's agent skills, shared context, and code review workflow: 00:37:18 The future of product development and the enduring role of human judgment: 00:47:48

Dan Shipper 📧

36,359 Aufrufe • vor 4 Monaten