Michael Achimugu
@mikeachimugu01 • 34,054 subscribers
Director, Public Affairs & Consumer Protection at NCAA/Civil Aviation/Fixer/Comms
Shorts
Videos
I had to come over in person, at 11pm, to attend to this....we have ensured that all of the passengers who stayed behind, including an infant travelling with the father alone, have been driven to the hotel. At dawn, the bus will return the passengers to the airport for their flight. By this, the airline has also performed its duty of care. This complaint is now resolved and closed.
Michael Achimugu87,551 Aufrufe • vor 28 Tagen
WHY ARE YOU FIT TO FLY WHEN YOU ARE SICK.....AND SOME OTHER ISSUES.....:#WhiteBoardSeries
Michael Achimugu80,234 Aufrufe • vor 1 Monat
INADMISSIBLE PASSENGER: YOUR VILLAGE PEOPLE MUST NOT HEAR THIS. #WhiteBoardSeries
Michael Achimugu146,241 Aufrufe • vor 1 Monat
How Nigeria is solving the internet connectivity problem for international air passengers:
Michael Achimugu95,203 Aufrufe • vor 1 Monat
Whenever I am on an aircraft, rather than watch movies, all I want is for the infotainment screen to show me the flight's time data; how long since departure from destination, and how much time is left to arrive at destination. I do this on all international flights. On domestic flights, I had never gotten this service, until yesterday when I flew Ibom Air's Airbus A220-300 series from Abuja to Lagos. The screen is smaller, but since it is just for this purpose, it serves perfectly. And it works!! I continued to monitor time to destination until we touched down. The aircraft was also VERY clean. Perhaps it is one of their recently received machines, but it was a nice ride.
Michael Achimugu40,066 Aufrufe • vor 25 Tagen
The big one is coming to Nigeria, finally. This is how the Honourable Minister, Festus Keyamo, SAN, CON, FCIArb (UK) SAN, is making the dreams of aviation businesses come true. So, if you are interested in the civil aviation ecosystem or you want to start, this is where you should be:
Michael Achimugu187,229 Aufrufe • vor 8 Monaten
Yesterday, Air France deboarded an unruly passenger at the Abuja International Airport. His disruptive behaviour in the aircraft was a safety risk for other passengers. Since he did not possess a Nigerian visa, he was not allowed into Abuja. Being a French national, he was visited by staff of the French Embassy and a doctor and then granted accommodation in the hotel within the airport terminal. Later, British Airways deboarded him due to the same unruly behaviour he had put up aboard Air France. Today, he was supposed to depart via Asky but could not present evidence of payment for the e-'ticket' he presented. The airline declined to airlift him. Immigration officials had quite a hectic time handling the erratic passenger who can be seen littering our clean terminal with what seems to be tissue paper and screaming, "My passport, my passport." Apparently, the Immigration officers wanted to ensure that he boarded his flight before handing the passenger his international passport to prevent him from escaping through the exit gate and into the city. NCAA Consumer Protection regional head, Miriam Anosike, understanding the security, safety, and diplomatic ramifications of the case, addressed Air France personnel sternly, reminding them that they brought the passenger to Nigeria and must be responsible for airlifting him out of Nigeria as he is becoming a liability to the country. "If you are afraid to airlift him, why do you expect other airlines to be responsible for him? Get him a ticket and move him tomorrow!" I salute Miriam, whose years of experience as CPO came in handy. Tomorrow night, we will monitor Air France operations to ensure that the passenger is safely airlifted. Kudos to the men of the NIS who also kept their cool all through.
Michael Achimugu352,257 Aufrufe • vor 1 Jahr
Lies have been told over this matter, over and over. I have addressed this on national TV, major news platforms, and via my X handle. While the NCAA does not regulate airfares, I have invited ALL of the domestic airlines, bar none, and asked them about these taxes they keep talking about on TV. They ALL admitted to NOT paying the volume of taxes being bandied around. I don't understand this 350k and 81k narrative, but I know that, for the kind of support that President Bola Ahmed Tinubu; the aviation minister, Festus Keyamo; and the DGCA, Capt. Chris Najomo have given to domestic carriers, I see no reason why the government keeps getting thrown under the bus via statements like this. It is even ironic that, in the same statement, it is alleged that Nigerians pay the lowest domestic airfares in the world while also justifying the astronomical airfares that came to play in December even though there was no hike in taxes or jet fuel. If my inviting the airlines themselves, speaking with travel agents, and the relevant departments within the Authority did not agree with the narrative being pushed, I don't see how this is sustainable. If high taxes were the reason why airfares were 150k-200k, why did tickets well for as high as 500k for a 45 minute trip when the said taxes did not increase? And this is happening at a time when Festus Keyamo has ensured that domestic carriers now have access to dry lease aircraft; something they have not had in decades. Not a single airline staff I spoke with two weeks ago agreed with the excuses I am reading on social and traditional media.
Michael Achimugu158,864 Aufrufe • vor 10 Monaten
This video offends me greatly. I think that the relevant agencies MUST monitor ALL orphanages consistently, not just when they receive complaints. As a matter of fact, let all orphanage homes go through a sort of reform phase, like banks, and be re-certified only if they meet the standards. I find this highly vexatious. Kudos to the Public Complaints Commission for acting. I hope it is not too late.
Michael Achimugu151,537 Aufrufe • vor 1 Jahr
We must rebuild a national culture away from violence.
Michael Achimugu57,605 Aufrufe • vor 4 Monaten
Sequel to my last post about Royal Air Maroc, the airline visited the NCAA Headquarters in Abuja, today, to clarify some of the issues, present their plan for the Nigerian route and for Nigeria as a nation. Present in the meeting were the Deputy Head of the Morrocan Mission in Nigeria; the Country Manager of RAM; Abuja representative of the airline; and their lawyers. On the NCAA side were yours truly and staff of the FO&A Unit as well as the SSA to the DGCA, and the GM P&E. Royal Air Maroc, while defending some of their operational decisions, also acknowledged that they need to improve their services, and made a PowerPoint presentation showing their commitment to the Nigerian market. From the NCAA perspective, we have assured the airline that there is no desire to antagonise RAM, as our mandate is to be relentless and professional in protecting the rights of both passengers and airlines. We also urged the airline to do better with resolution timelines in compliance with Part 19 of the NCAA Regulations 2023. RAM not only assured us of doing better, they also unveiled a systemic, workable plan to give Nigerian passengers better travelling experiences going forward. Recall that, in the last couple of years, the airline grew from 5 weekly operations into Nigeria, to 21 weekly flights into the Giant of Africa. We reminded the airline that, Morocco being a gateway country, a hub, RAM would continue to enjoy the patronage of Nigerian passengers, and those passengers deserve the best possible service. The meeting ended on a positive note, with the country manager explaining why he was unable to attend the Authority's summons, and regretted the tone of his speech over the phone, something that was concerning at the time. We will continue to hold all stakeholders accountable while protecting their rights, and we have pledged to support RAM to make their services better. The NCAA was satisfied with the presentation, and will be monitoring the airline's operations for compliance. The relationship between Nigeria and Morocco was made stronger today. Nigeria is a large market with potential for expenential growth. Only a small percentage of Nigerians are flying, and the overall population of the country (roughly 250 million citizens) means that, if managed properly, Nigeria offers new possibilities compared to states that have maxed out their market. Today's meeting between the NCAA and Royal Air Maroc is a major step towards improving the figures. All thanks to the Honourable Minister of Aviation, Festus Keyamo, SAN, and the DGCA, Capt. Chris Najomo, for approving this meeting.
Michael Achimugu34,992 Aufrufe • vor 2 Monaten
