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Introducing Radar, Rulebase's fraud copilot for customer service teams: Radar integrates with your customer service tools, such as Zendesk and Intercom, to provide agents with real-time fraud risk information before, during, and after incoming conversations.

17,250 views • 1 year ago •via X (Twitter)

10 Comments

chidi's profile picture
chidi1 year ago

Before the agent even answers the incoming call, we run checks on the phone number and caller network: - Has a customer called with this phone number before? - Is this number registered to a suspicious VoIP rather than a real mobile network?

chidi's profile picture
chidi1 year ago

During the call, we run a real-time analysis of voice and behavioural characteristics: - Does the call match a known fraud script? - Is the caller using stolen info to take over a customer's account? - Does the voice match a sample previously added to a watchlist?

chidi's profile picture
chidi1 year ago

After the call, we generate an in-depth report on all flagged calls for the fraud team to investigate further. In the video, I show an example of a malicious caller using a VoIP system to change a customer's details. But Radar works for many other scenarios involving attacks on customer services.

chidi's profile picture
chidi1 year ago

I'd love to speak with customer services/fraud teams at fintechs. We'll work with you closely to match the risk models and scoring to your specific needs and use cases. Contact me directly at

Nemanja Magic's profile picture
Nemanja Magic1 year ago

@RulebaseHQ “Thank you very much, bye bye” 👋🏾😂

chidi's profile picture
chidi1 year ago

@RulebaseHQ 😭😭

Hussein 🍍Product designer + No-code dev's profile picture
Hussein 🍍Product designer + No-code dev1 year ago

@RulebaseHQ This is great! Welldone to the team.

選ばれし者's profile picture
選ばれし者1 year ago

@RulebaseHQ Real nice Big ups bro

Jossy Onwude, MD's profile picture
Jossy Onwude, MD1 year ago

@RulebaseHQ Awesome! Quick question: is Radar an extension, or is it installed in intercom/zendesk?

Dylan Loveday-Powell's profile picture
Dylan Loveday-Powell1 year ago

@RulebaseHQ Really cool!

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