Introducing Radar, Rulebase's fraud copilot for customer service teams: Radar integrates with your customer service tools, such as Zendesk and Intercom, to provide agents with real-time fraud risk information before, during, and after incoming conversations.

Before the agent even answers the incoming call, we run checks on the phone number and caller network: - Has a customer called with this phone number before? - Is this number registered to a suspicious VoIP rather than a real mobile network?

During the call, we run a real-time analysis of voice and behavioural characteristics: - Does the call match a known fraud script? - Is the caller using stolen info to take over a customer's account? - Does the voice match a sample previously added to a watchlist?

After the call, we generate an in-depth report on all flagged calls for the fraud team to investigate further. In the video, I show an example of a malicious caller using a VoIP system to change a customer's details. But Radar works for many other scenarios involving attacks on customer services.

I'd love to speak with customer services/fraud teams at fintechs. We'll work with you closely to match the risk models and scoring to your specific needs and use cases. Contact me directly at

@RulebaseHQ “Thank you very much, bye bye” 👋🏾😂

@RulebaseHQ 😭😭

@RulebaseHQ This is great! Welldone to the team.

@RulebaseHQ Real nice Big ups bro

@RulebaseHQ Awesome! Quick question: is Radar an extension, or is it installed in intercom/zendesk?

@RulebaseHQ Really cool!