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Some fixed ops teams are moving the service review *before* the RO opens. David Hennessey, VP of Fixed Operations at Harris Auto Group, explains why service managers are reviewing tomorrow’s appointments today. “We just look for simplicity. That's all we look for." Daily Dealer live hosted by Sam D'Arc...

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Car Dealership Guy

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14,738 просмотров • 9 дней назад •via X (Twitter)

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The customer satisfaction gap between sales and F&I is widening. Lundy Glenn, President at 800% Elite Automotive Club, explains why uneven investment in training may be part of the divide. “Your goal is to develop leaders, to grow the humans that are on that floor.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
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The customer satisfaction gap between sales and F&I is widening. Lundy Glenn, President at 800% Elite Automotive Club, explains why uneven investment in training may be part of the divide. “Your goal is to develop leaders, to grow the humans that are on that floor.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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"We're a repeat referral business, and what drives that? Brakes, batteries, tires, and maintenance.” Some dealers are intentionally pushing their effective labor rate down. Tully Williams, Fixed Operations Director at The Niello Company, explains why giving up margin on tires and brakes may support a larger retention strategy. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
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"We're a repeat referral business, and what drives that? Brakes, batteries, tires, and maintenance.” Some dealers are intentionally pushing their effective labor rate down. Tully Williams, Fixed Operations Director at The Niello Company, explains why giving up margin on tires and brakes may support a larger retention strategy. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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“Nobody really likes the newer hybrid exotic cars as much as the gas car. There’s definitely a preference to anything non-hybrid versus hybrid.” The exotic market may be developing a clear powertrain split. Chad Cunningham, CEO at dupontregistry, explains why buyers are still favoring gas-powered exotics over newer hybrids. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:
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“Nobody really likes the newer hybrid exotic cars as much as the gas car. There’s definitely a preference to anything non-hybrid versus hybrid.” The exotic market may be developing a clear powertrain split. Chad Cunningham, CEO at dupontregistry, explains why buyers are still favoring gas-powered exotics over newer hybrids. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner 800% Elite Automotive Club! Check them out by visiting:

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Dealership tech stacks keep expanding. But some leaders say the real challenge is still executing the fundamentals consistently. Ben Saxon, General Manager of Inver Grove Ford, explains why strong operations still start with the *basics.* “I try to take a step back and look at just the basics and say, ‘Okay, are we doing the basics really, really well?’ Which is not a sexy thing to talk about. I look at AI and all of our tools as something that just helps everyone.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Experian Automotive! Check them out by visiting:
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Dealership tech stacks keep expanding. But some leaders say the real challenge is still executing the fundamentals consistently. Ben Saxon, General Manager of Inver Grove Ford, explains why strong operations still start with the *basics.* “I try to take a step back and look at just the basics and say, ‘Okay, are we doing the basics really, really well?’ Which is not a sexy thing to talk about. I look at AI and all of our tools as something that just helps everyone.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Experian Automotive! Check them out by visiting:

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The fight between dealerships and independent repair shops is becoming a *trust* battle. Chris Skinner, Fixed Operations Director at Granbury Nissan, explains how lifetime repair coverage can turn a single visit into a long-term service relationship. " I think creating that customer relationship, creating that sense of value, is one of the bigger things." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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FTC pricing changes are becoming one of the biggest conversations in auto retail. Colin Kubik, Partnerships at Car Dealership Guy, explains how dealers inside CDG Circles are already adapting pricing strategy and operations. " A lot of dealers understand that they have to pivot, right? And so many are moving to putting that doc fee into, like, internal packs or going to single-number advertising pricing." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

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Technician flexibility is becoming a service-capacity lever. Jeff Pister, Executive Manager at Honda of Marysville, explains how a four-day schedule supported recruiting while longer hours increased appointment volume. "We're trying to get way more creative with flexibility that allows people to consider us." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Zurich North America! Check them out by visiting:

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" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period." The FTC conversation is starting to reshape dealer behavior. Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner HaigPartners! Check them out by visiting:

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"Dealers can’t control new cars, but used cars are a fight they can win." Used cars remain the most controllable lever for dealers right now. Doug Horner, GSM of Mercedes-Benz of North Olmsted, explains how prioritizing aggressive acquisition is driving used car growth. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Experian! Check them out by visiting:

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"Dealers are taking $3,000, $5,000, even $7,000 losses per vehicle to sell through brokers — some are averaging a $3,000 loss on every car — and it’s decimating dealer profitability." Broker transactions are becoming a growing *flashpoint* in some markets. Jake Lebowitz, Partner/Dealer Principal of Raceway Kia and Paul Sansone Jr, Owner of Sansone Jr Auto Group, break down how some dealers are taking $3,000+ losses per unit to feed broker volume. Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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AI vendors are flooding the dealership market. The challenge? Few explain how they actually integrate with the systems dealers already use. Yogesh Darji, Founder & CEO of AgentDynamics, explains how operators should evaluate AI vendors. " You need to understand that vendors who are claiming that they're the number one automotive AI companies, I would be very skeptical of them. You need to ask them the right questions, look at the backgrounds of the founder, the team, the engineering team, and what their support is going to look like." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:
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AI vendors are flooding the dealership market. The challenge? Few explain how they actually integrate with the systems dealers already use. Yogesh Darji, Founder & CEO of AgentDynamics, explains how operators should evaluate AI vendors. " You need to understand that vendors who are claiming that they're the number one automotive AI companies, I would be very skeptical of them. You need to ask them the right questions, look at the backgrounds of the founder, the team, the engineering team, and what their support is going to look like." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner AgentDynamics! Check them out by visiting:

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Per-deal profit at one auto group grew by more than $700 following a pay plan overhaul. Scott Pharr, COO & Partner of P4 Automotive, breaks down how aligning incentives to product penetration changed F&I performance. " If you do a full menu presentation on every deal, you're just gonna sell more cars, or sell more products. Our pay plan wasn't set that way." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:
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Per-deal profit at one auto group grew by more than $700 following a pay plan overhaul. Scott Pharr, COO & Partner of P4 Automotive, breaks down how aligning incentives to product penetration changed F&I performance. " If you do a full menu presentation on every deal, you're just gonna sell more cars, or sell more products. Our pay plan wasn't set that way." Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Podium! Check them out by visiting:

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“The manufacturers put tremendous pressure on the dealers to utilize brokers because they have to hit their quotas… and not necessarily about what it does to the value of the franchise.” Auto brokers are resurfacing as a friction point in some state markets. Laura Perrotta, President of NJ CAR, explains what this means for the franchise sales model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:
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“The manufacturers put tremendous pressure on the dealers to utilize brokers because they have to hit their quotas… and not necessarily about what it does to the value of the franchise.” Auto brokers are resurfacing as a friction point in some state markets. Laura Perrotta, President of NJ CAR, explains what this means for the franchise sales model. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Stream Companies! Check them out by visiting:

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16,539 просмотров • 6 месяцев назад

Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:
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Dealers may need new ways to measure how often they appear in results as AI answers replace search pages. Dave Spannhake, Founder & CEO of Reunion Marketing, explains why dealers may need to track many AI prompts to understand how often their stores appear in answers. “ We do about 250 different prompts across new, used, fixed ops, anything about the dealership. We do that every single day, run the same prompts again. And it's more like a survey to some extent. We're trying to pattern detect.” Daily Dealer live hosted by Sam D'Arc — listen to the full episode here: - Thank you to our partner Reunion Marketing! Check them out by visiting:

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"Absolutely inexcusable why Colorado would approve (Scout selling direct to consumer). The franchise model provides the most value for the consumer. So why a manufacturer would wanna pursue it in the first place just doesn’t make sense to me." Scout’s approval to sell direct in Colorado is raising new questions for franchise dealers. Josh Johnson, CEO of Don Johnson Auto Group, breaks down what this means for dealer-OEM relationships. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
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"Absolutely inexcusable why Colorado would approve (Scout selling direct to consumer). The franchise model provides the most value for the consumer. So why a manufacturer would wanna pursue it in the first place just doesn’t make sense to me." Scout’s approval to sell direct in Colorado is raising new questions for franchise dealers. Josh Johnson, CEO of Don Johnson Auto Group, breaks down what this means for dealer-OEM relationships. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:
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"While everybody’s chasing all these AI shiny objects, I would double down on local SEO and drive five-star reviews — and just outperform your competitor." AI search is getting a lot of attention in auto retail. George Nenni, Founder of Generations Digital, explains why local SEO still does the heavy lifting. Daily Dealer live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: - Thank you to our partner Impel! Check them out by visiting:

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